We are a fast-growing, fast-casual restaurant brand with 80+ locations in the UK, 13 in France, 10+ in the UAE and more to come internationally. Our mission: serve crave-worthy California-style Mexican food and deliver a brand experience people love. We’re looking for a proactive CRM & Marketing Manager to help shape and execute campaigns that connect with our guests and grow our loyal customer base.This is a hybrid role, working 3 days per week from our London office.Role OverviewAs the CRM & Marketing Manager, you will play a key role in developing and delivering customer-centric marketing initiatives across both digital and in-restaurant touchpoints. You will own the email, push and loyalty campaigns, ensuring all campaigns are planned, executed, and evaluated effectively. This role is perfect for someone ready to take ownership of our customer communications, develop their analytical skills, and grow their career within a fast-paced hospitality brand.Key ResponsibilitiesCRM & LoyaltyBuild, schedule, and optimise email and push campaigns, ensuring segmentation, personalisation, and consistent brand voice.Manage loyalty programme communications, performance tracking, and activation campaigns.Test and roll out initiatives to increase loyalty sign-ups, engagement, and in-store redemption.Digital Marketing & DeliveryManage content, offers, and visibility across digital platforms (including web, app, and social media).Oversee presence on delivery platforms (i.e. Uber Eats), ensuring menus, imagery, and promotions are accurate and optimised.Track and report on competitor activity across digital and delivery platforms.Restaurant MarketingPartner with Operations/ store teams to deliver local promotions, seasonal campaigns, and events.Own the local store marketing (LSM) guide and toolkit and ensure it is regularly reviewed and updated.Customer Insights & ReportingAnalyse customer data, campaign results, and loyalty metrics to identify trends and opportunities.Produce regular reports on customer acquisition, retention, and engagement performance.Share insights with marketing and operations teams to improve future activity.General MarketingSupport the planning, coordination, and delivery of the annual marketing calendar and budget.Ensure all CRM, digital, and restaurant-level campaigns are aligned, on time, and effectively communicated to stakeholders.Support ad-hoc marketing requests, activities and events.Skills & ExperienceDegree in Marketing, or related field (or relevant work experience).2+ years’ experience in marketing, CRM, or customer engagement (hospitality/retail experience a plus).Familiarity with CRM platforms (i.e. Acetol).Understanding of email, push, loyalty, and digital ordering best practices.Analytical mindset with ability to interpret campaign and sales data.Excellent communication skills in English; French language skills are a strong advantage.Highly organised, detail-oriented, and confident managing a marketing calendar and multiple stakeholders.Passion for restaurants, hospitality, and creating great customer experiences.Benefits25 days holiday + bank holidays + extra day off for your birthday!Potential annual bonus100% discount on food at Tortilla & ChilangoAn exciting staff socials diary of events ranging from summer socials, our annual conference, and famous Christmas parties and much more in between!Pension contributionPerkbox membership (access to 1000s of discounts & wellbeing programme)UK-wide work travel (all expenses paid) #J-18808-Ljbffr