About usHealthy animals and happy owners - that's the goal. We are IVC Evidensia, and we are on a mission to build the world's best veterinary group. Investing in people, premises and processes, we deliver outstanding care in around 2,500 locations globally.About the roleAs CRM Analytics Manager, you'll be central to improving CRM effectiveness by creating robust measurement frameworks, insightful analysis, and actionable recommendations. You'll help us understand customer interactions across digital touchpoints and identify opportunities to enhance performance, retention, and lifetime value.Responsibilities and Requirements2+ years' experience with CRM or marketing automation platforms (e.g. Emarsys, Braze, SFMC)Advanced Power BI skills (DAX, time intelligence, complex data models, scheduling, etc.)Strong analytical mindset with the ability to source, process, and present data-driven insightsProficiency in SQL across platforms and ideally Google BigQueryExperience in AB testing, including design, measurement, and statistical analysisExpertise in customer lifetime analysis, segmentation, loyalty, and churn modellingDegree in Mathematics, Statistics, Data Science, Economics, or a related fieldNice to HaveAbility to navigate large, multi-national organisationsExperience with R/Python for analyticsFamiliarity with machine learning for customer segmentationUnderstanding of data pipelines and collaboration with Data Engineering teamsDesirable ExtrasExperience in subscription-based or ecommerce businessesBackground in veterinary or pet-related industriesA genuine love for pets!What We Offer:Competitive base salaryWork-life balance26 days annual leaveInitiatives focused on employee wellbeingPensionDiscretionary BonusDiscounted staff pet careFollowing receipt of your application, you will be contacted by one of our experienced recruitment team.At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. #J-18808-Ljbffr