About the Company

We are a leading event organiser creating high-profile, premium experiences that connect industry leaders with groundbreaking innovation. Our flagship initiative is a curated, year-round VIP programme designed to engage senior decision-makers through bespoke events, thought leadership content, and high-touch interactions. With a focus on excellence, innovation, and meaningful connections, we aim to deliver best-in-class engagements that influence key industries across Europe.

About the Role

We are looking for a detail-oriented and relationship-driven Event Operations Manager to support the growth and delivery of a premium VIP programme for senior professionals in the retail and technology sectors. This is an exciting opportunity to manage a high-value stakeholder experience from end to end.

Key Responsibilities:

VIP Relationship Management

• Serve as the main point of contact for VIPs, offering concierge-level service.
• Build and nurture long-term relationships with senior retail executives.
• Ensure VIPs receive a tailored, high-quality journey across all touchpoints.

Programme Planning & Delivery

• Coordinate all elements of the VIP experience across flagship events and exclusive satellite gatherings.
• Deliver bespoke event activations including dinners, networking functions, and private sessions.
• Manage communications, follow-up, and year-round engagement strategies.

Operations & Logistics

• Oversee end-to-end logistics including travel, registration, and hospitality.
• Provide in-person support during events to ensure a seamless experience for all VIPs and speakers.
• Coordinate with suppliers, venues, and internal teams to maintain service excellence.

Marketing, Advisory, & Growth

• Collaborate with marketing to create content and campaigns that drive VIP attendance.
• Manage the logistics and communications of a senior advisory council, using insights to inform strategy.
• Support lead generation and work with commercial teams to expand the VIP network.

About the Person

To succeed in this role, you will need to be highly organised, personable, and able to juggle multiple priorities in a fast-paced environment. You'll be passionate about creating memorable experiences and have the professionalism to work with senior industry figures.

Ideal Skills and Experience:

• Minimum 2 years' experience in events, account management, client services, or customer success.
• Excellent verbal and written communication skills, with confidence liaising at a senior level.
• Outstanding attention to detail and strong project management capabilities.
• Proven ability to deliver high-quality service under pressure and tight deadlines.
• Comfortable using CRM tools, Microsoft Office Suite, and basic design/marketing platforms (e.g. Canva).
• Understanding of the retail or B2B tech industry is a bonus, but not essential.
• A proactive, solutions-oriented mindset and a collaborative attitude.