About the Company

We are a leading event organiser creating high-profile, premium experiences that connect industry leaders with groundbreaking innovation. Our flagship initiative is a curated, year-round VIP programme designed to engage senior decision-makers through bespoke events, thought leadership content, and high-touch interactions. With a focus on excellence, innovation, and meaningful connections, we aim to deliver best-in-class engagements that influence key industries across Europe.

About the Role

We are looking for a detail-oriented and relationship-driven Event Operations Manager to support the growth and delivery of a premium VIP programme for senior professionals in the retail and technology sectors. This is an exciting opportunity to manage a high-value stakeholder experience from end to end.

Key Responsibilities:

VIP Relationship Management

• Serve as the main point of contact for VIPs, offering concierge-level service.
• Build and nurture long-term relationships with senior retail executives.
• Ensure VIPs receive a tailored, high-quality journey across all touchpoints.

Programme Planning & Delivery

• Coordinate all elements of the VIP experience across flagship events and exclusive satellite gatherings.
• Deliver bespoke event activations including dinners, networking functions, and private sessions.
• Manage communications, follow-up, and year-round engagement strategies.

Operations & Logistics

• Oversee end-to-end logistics including travel, registration, and hospitality.
• Provide in-person support during events to ensure a seamless experience for all VIPs and speakers.
• Coordinate with suppliers, venues, and internal teams to maintain service excellence.

Marketing, Advisory, & Growth

• Collaborate with marketing to create content and campaigns that drive VIP attendance.
• Manage the logistics and communications of a senior advisory council, using insights to inform strategy.
• Support lead generation and work with commercial teams to expand the VIP network.

• About the Person

  To succeed in this role, you will need to be highly organised, personable, and able to juggle multiple priorities in a fast-paced environment. You'll be passionate about creating memorable experiences and have the professionalism to work with senior industry figures.

  
  

  Ideal Skills and Experience:

  • Minimum 2 years' experience in events, account management, client services, or customer success.
  • Excellent verbal and written communication skills, with confidence liaising at a senior level.
  • Outstanding attention to detail and strong project management capabilities.
  • Proven ability to deliver high-quality service under pressure and tight deadlines.
  • Comfortable using CRM tools, Microsoft Office Suite, and basic design/marketing platforms (e.g. Canva).
  • Understanding of the retail or B2B tech industry is a bonus, but not essential.
  • A proactive, solutions-oriented mindset and a collaborative attitude.