* Document existing business processes and workflows and translate business requirements into functional requirements for technical teams.* Collaborate with business stakeholders, developers, and testers to drive forward system and process improvements* Provide robust and innovative solutions to meet the fast-moving needs of the business* Configure and test solutions in line with the business requirements* Manage multiple stakeholders and priorities* Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience.* Basic working knowledge of Python or PowerBI* Excellent communication and the ability to explain complex problems* Eager to learn and share knowledge across diverse teams.* Positive thinking and creativity* Master’s degree in Computer Engineering, Computer Science, or relevant technical field.* Knowledge of requirement gathering and process mapping* Experience of the full software delivery lifecycle including the use of Agile methodology* Experience of working with Genesys or another customer contact solutionAs well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. #J-18808-Ljbffr