Marketing, PR & Customer Experience Assistant

We are seeking a highly driven, proactive, organised Marketing, PR & Customer Experience Assistant to support departmental execution of the annual marketing and PR plan while owning key day-to-day tasks across brand communications and customer engagement. The role combines content planning, PR outreach, social media management, and customer service, ensuring a seamless brand experience at every touchpoint.

Responsibilities

• Support the senior marketing and brand teams in campaign activations across all channels.
• Own the planning and scheduling of the brand marketing calendar, ensuring campaigns are delivered on time and on brand.
• Manage social media scheduling and community management to grow engagement and maintain consistent brand tone of voice.
• Lead the PR and influencer management programme, from outreach and relationship building to campaign tracking and reporting.
• Drive customer conversations, managing the CX inbox to ensure quick, professional, and empathetic responses.
• Support technical integrations across marketing platforms and tools, helping to maximise revenue growth and department KPIs.
• Support with day-to-day marketing tasks such as copywriting, content creation, and campaign reporting as needed.

Job Requirements

• 1–2 years of experience in a commercially driven marketing, PR, or customer-facing role, preferably within e-commerce or consumer brands.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong written and verbal communication skills, with a flair for creating engaging content.
• Experience with social media management tools (e.g., Later, Buffer, Hootsuite) and customer service tools (e.g., Gorgias, eDesk) a plus.
• Comfortable with digital marketing tools and ability to understand and implement technical integrations.
• Proactive, adaptable, and collaborative mindset with a strong attention to detail.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

Industries

• Retail Apparel and Fashion