Founded in London, in 2010, Glassworks is a fresh London fashion brand – totally independent, style-obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff-turned-stylists on the planet. We are focused on scaling our ecommerce and retail channels in the UK and abroad – all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.

We are seeking a highly driven, proactive, organised Marketing, PR & Customer Experience Assistant to support departmental execution of the annual marketing and PR plan while owning key day-to-day tasks across brand communications and customer engagement. The role combines content planning, PR outreach, social media management, and customer service, ensuring a seamless brand experience at every touchpoint.

Reporting into the Marketing & PR Manager, the successful candidate will have experience managing influencer relationships or PR campaigns, basic graphic design skills (e.g., Canva, Adobe Creative Suite), familiarity with e-commerce platforms such as Shopify and a good understanding of email marketing tools (e.g., Klaviyo) and analytics platforms. This role will suit someone who thrives in a fast-paced environment, has excellent communication skills, and is excited by the opportunity to wear multiple hats in a growing e-commerce business.

Responsibilities

• Support the senior marketing and brand teams in campaign activations across all channels.
• Own the planning and scheduling of the brand marketing calendar, ensuring campaigns are delivered on time and on brand.
• Manage social media scheduling and community management to grow engagement and maintain consistent brand tone of voice.
• Lead the PR and influencer management programme, from outreach and relationship building to campaign tracking and reporting.
• Drive customer conversations, managing the CX inbox to ensure quick, professional, and empathetic responses.
• Support technical integrations across marketing platforms and tools, helping to maximise revenue growth and department KPIs.
• Support with day-to-day marketing tasks such as copywriting, content creation, and campaign reporting as needed.

Job Requirements

• 1–2 years of experience in a commercially driven marketing, PR, or customer-facing role, preferably within e-commerce or consumer brands.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong written and verbal communication skills, with a flair for creating engaging content.
• Experience with social media management tools (e.g., Later, Buffer, Hootsuite) and customer service tools (e.g., Gorgias, eDesk) a plus.
• Comfortable with digital marketing tools and ability to understand and implement technical integrations.
• Proactive, adaptable, and collaborative mindset with a strong attention to detail.