Vulnerability Communications Manager

2 Days Old

Salary from £42,000 + Up to 10% Bonus
Permanent, 40 Hours Per Week
Hybrid Working – Based at our offices in Thorpe Park, Leeds or Doxford Park, Sunderland
Help us make a bigger difference for the communities who need us most
We have an exciting opportunity for a Vulnerability Communications Manager to join our small, fast-paced in-house Communications team. You will lead the design and delivery of communication strategies, plans and processes that support programmes improving the lives of people in vulnerable circumstances across our region. Working closely with the Social Strategy team and external partners, you will ensure opportunities are maximised through effective, seamless engagement.
Reporting to the Communications Lead, with a dotted line to the Social Strategy Programme Manager, you will be a highly organised, creative professional who can quickly make an impact. You will develop and deliver engaging, results-driven content and campaigns across online and offline channels, showcasing and elevating the work Northern Gas Networks (NGN) is delivering with industry and voluntary sector partners to support vulnerable customers and communities in the North.
A full UK driving licence is a requirement for this role
In this role you will
Develop and deliver the communications strategy, plans and processes for customer vulnerability, maximising opportunities to promote and enhance programmes and projects
Ensure all communications align with NGN's brand, values and organisational objectives, reflected across NGN-led and collaborative campaigns
Create compelling content that highlights the benefits of NGN's vulnerability work, using appropriate channels including non-digital and assisted pathways
Ensure all collateral, website and social media support the communications plan, embedding inclusive and plain-language principles throughout
Proactively identify positive media opportunities, build and maintain media relationships, raise awareness of key issues and manage incoming media enquiries
Horizon scan for reputational risks, offering guidance on managing or mitigating potential issues
Manage external communications agencies effectively to deliver impactful NGN-led and collaborative campaigns
Provide copywriting, editing and proofreading support for reports and publications, and work with internal and external creative teams to produce new content and materials
Support the development of annual reports, demonstrating the impact of both NGN-led and collaborative vulnerability projects and the wider value they deliver
Contribute to regulatory reporting, following NGN's processes and procedures and overseeing evidence submissions from third parties, ensuring accuracy and forensic evidencing
We are looking for
Educated to degree level, ideally in a communications-related discipline such as English literature or language, journalism, sociology, psychology or marketing
Proven experience in strategic communications, stakeholder engagement, media relations and delivering campaigns across digital and offline channels
Highly organised, with the ability to coordinate and prioritise a varied and demanding workload
Strong project management capability with a track record of delivering to deadlines
Experience managing communications and creative agencies to achieve impactful outcomes
Able to work collaboratively and confidently with colleagues and external partners, using sound political awareness and a strong interest in health, social and energy issues
Skilled in writing and producing compelling content tailored to key audiences
Motivated, flexible and creative, with the drive and enthusiasm needed to achieve results
We encourage early applications, as the vacancy may close before the advertised deadline once we have received enough suitable candidates
Why join NGN?
Salary from £42,000 per annum
Annual bonus of up to 10% , recognising your contribution and performance
25 days of annual leave , plus recognised bank holidays and 2 additional half-days over the Christmas period
Occupational sick pay available after the first 2 calendar days of statutory sick pay
Generous stakeholder pension scheme , doubling your contribution, up to 10%
Flexible benefits and salary sacrifice options , including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
Family-friendly policies , including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy , shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women's/Ethnic Minority/Parents & Carers/ DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps – Simply click ‘Apply' and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place end of February . If you require any adjustments during the recruitment process, please contact our Recruitment Team at

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Apply
Location:
Herrington
Salary:
£40,000
Job Type:
FullTime
Category:
PR;IT;PR;IT

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