Trainee Marketing Automation Assistant Apprenticeship

Trainee Marketing Automation Assistant Apprenticeship

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Who We Are

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

Who We Are

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

What We Stand For

It’s simple … we want to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate and encouraged to fight for what we believe is right for our customers, our teams, ourselves and interactive investor.

Purpose Of The Role

This is an entry-level position designed to support someone early in their career as they gain hands-on experience alongside university study, working towards a digital marketing degree.

The Trainee Marketing Automation Assistant role will sit within the Customer Relationship Management (CRM) team and report to the Marketing Automation Manager. It will provide an opportunity to support how customer communications are built, managed and improved using data and automation.

The role will involve on-the-job learning, with full training and mentoring provided by experienced team members. Over time, the role will develop practical skills in digital marketing, customer data, and campaign automation. It will also involve learning how to use tools such as Salesforce Marketing Cloud, Einstein AI and Marketing Cloud Personalisation, and understanding how these can be used to deliver smarter, personalised customer experiences at scale.

Requirements

Key Responsibilities:

With Guidance And Support, The Role Will

• Support the setup and testing of marketing emails and automated messages using Salesforce Marketing Cloud
• Assist in preparing basic data lists and customer selections to support targeted campaigns
• Learn how to build data extensions, queries and automations to create audience segments efficiently
• Help to run checks and tests to ensure communications are accurate and working as intended
• Contribute to tracking results from campaigns and gathering insights
• Assist with automation tasks that help improve customer experience and internal efficiency
• Work alongside the CRM, Data and Analytics teams to help deliver and improve campaign activity
• Follow internal processes to ensure data accuracy and compliance
  
  

• A genuine interest in digital marketing, customer data and data automation
• Curiosity around how tools like Salesforce Marketing Cloud, Einstein AI or personalisation platforms work
• An interest in learning technical skills such as SQL, HTML, and database structures over time
• Confidence using basic digital tools such as spreadsheets, email and web platforms
• An eye for detail and a methodical approach to work
• A problem-solving mindset and the ability to adapt as things change
• A willingness to learn, try new things, and ask questions
• Good written and verbal communication skills
  
  

• To be at least 18 years old as of 1st September 2025
• To have achieved, or predicted to achieve in 2025, a minimum of 104 UCAS points at A-level (grades BCC) or an equivalent (e.g., BTEC DMM) qualification. Candidates who do not meet these requirements but have workplace experience or have completed a Level 3 Apprenticeship programme will be individually evaluated
• Maths and English GCSE (or equivalent) grades A* to C (new grades 9 to 4)
• To be eligible to work in the UK and not in full-time education
• You must not hold an existing qualification at the same or higher level in a similar subject
  
  

• Clear communicator
• Strong team player
• Attention to detail
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and take ownership of outcomes
• Not afraid to challenge and be open to challenges
• Desire to develop and grow, becoming a subject matter expert
• Able to collaborate with stakeholders to turn loosely defined business questions into measurable and robust pieces of analysis
  
  

• Principles of digital-first marketing
• Platform essentials, and platform and channel practice
• Introduction to user experience, digital comms, and digital marketing analytics
• Principles of e-commerce
• Understanding customer engagement and key issues in the digital environment
• Audience acquisition and managing social media practice
• Managing digital brands and content marketing
• Measurement and performance of digital marketing and conversion marketing
• Digital value proposition design and digital comms strategy
• Digital business model design and digital comms campaign management
  
  

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

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