THE OPPORTUNITY

At Joma Jewellery and Katie Loxton, we believe in the magic of meaningful gifting. We're seeking a Store Manager who shares our passion for creating joyful, accessible luxury experiences and can bring that vision to life every single day. This is a unique opportunity to make a huge impact as the leader of our first-ever owned retail store, which will become our flagship store in Milton Keynes Central. If you're an experienced leader with a passion for creating exceptional retail experiences, a love for beautiful products within the gifting and accessory industry, and the drive to deliver commercial success, this could be your next exciting opportunity!

As Store Manager, you’ll take full ownership of your store, leading a passionate, customer-focused team to deliver consistently outstanding results. From driving KPIs and unlocking upselling opportunities to managing stock integrity and ensuring operational excellence, you’ll be at the heart of it all. You’ll shape a positive, high-performing store culture where storytelling and personalisation are second nature and every interaction is thoughtful, warm, and memorable.

You’ll lead by example, fostering a genuine connection between our products and our customers. With a deep understanding of our brand values, you’ll ensure that everything from store presentation to service delivery reflects the care and creativity we’re known for. You’ll confidently manage day-to-day operations, develop and inspire your team, and take pride in creating a seamless shopping experience that elevates every moment.

If you’re a natural leader who thrives in a fast-paced, customer-first environment and you’re ready to take a beautiful brand to even greater heights, we’d love to hear from you!

BEHIND THE BRANDS

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity. 

HOW YOU'LL CONTRIBUTE

Customer Experience

• Ensures consistent levels of exceptional customer experience delivered on the shop floor, in line with brand values.
• Accountable for championing upselling of personalisation services, ensuring team knowledge of turnaround times, pricing, and service quality is high.
• Acts as the escalation point for resolving customer complaints or complex issues.
• Ensures all team members are fully informed and engaged with brand and product stories.
• Ensures all team members are appropriately trained to efficiently and safely use personalisation equipment.
• Monitors customer data capture and CRM activity.

• Responsible for driving store sales, achieving daily, weekly, and monthly revenue targets as well as monitoring and optimising key performance indicators including conversion rate, average transaction value (ATV), and units per transaction (UPT).
• Accountable for leading weekly trade calls with Head Office, providing comprehensive feedback on:
  • Sales performance vs. target
  • Bestselling and underperforming lines, including analysis and recommended actions
  • Stock challenges, such as gaps or overstock
  • Personalisation service performance and customer uptake
  • Local customer behaviour and competitor insight
• Responsible for identifying and proposing improvements to store layout and traffic flow based on footfall patterns and commercial results.

Team Leadership & Development 

• Responsible for the recruitment, onboarding, and development of store team members.
• Manages weekly rota planning and ensures appropriate coverage based on trade patterns; submits rotas to Head Office in line with deadlines.
• Provides regular and constructive performance feedback, recognising strong performers and addressing underperformance as appropriate up to disciplinary levels with the support of HR.
• Identifies training needs and delivers coaching and development in line with brand service and product expectations.
• Ensures consistent and clear communication of key messages, commercial priorities, and campaign updates from head office to the team.
• Maintains an excellent level of product knowledge across the entire team

Visual Merchandising & Store Standards

• Accountable for maintaining exceptional store and visual merchandising standards at all times.
• Ensures all brand VM guidelines are followed and campaigns are implemented on time.
• Responsible for sharing VM photos with Head Office, including post-campaign setup and after significant layout changes.
• Monitors and provides feedback on layout efficiency, customer journey, and product engagement.
• Ensures in-store promotional materials and signage are correctly displayed and aligned with brand standards.
• Supports the creation of local content or campaign engagement where appropriate (e.g. photos for social media use).

• Supports local marketing and brand engagement activity in line with brand guidelines (e.g. local and/or in-store events).

Stock & Inventory Management

• Acts as the key point of contact for stock feedback to Head Office, identifying fast sellers and gaps in local stock profiles.
• Oversees all delivery processes, ensuring accurate intake, stockroom organisation, and replenishment.
• Implements and monitors stock loss prevention strategies and minimises shrinkage through best practice procedures.
• Participates in stocktakes, cycle counts, and compliance audits in line with company expectations.
• Supports head office in managing store stock levels by providing timely data and trade insight.
  

THE TALENT YOU'LL BRING

• Previous experience as a Store Manager or senior-level Assistant Manager, ideally within fashion, jewellery, accessories, or gifting retail.
• Passion for the brands and industry
• Strong track record of commercial success, KPI ownership, and team leadership.
• Proven ability to lead, motivate, and develop a team in a customer-focused retail environment.
• Strong organisational, communication, and problem-solving skills.
• High standards of operational discipline, stock control, and visual merchandising.
• Confident in using sales data and trade insight to inform decision-making.
• Excellent story telling skills to drive USPs
• A confident people manager with proven experience of effective performance management
• Familiarity with CRM systems or customer loyalty initiatives.

Desirable

• Supported the planning and implementation of new stores
• Familiarity with personalisation services or in-store customisation.

PERFECTLY PACKAGED

• A salary of £37,000 - £43,000 DOE
• 33 days holiday rising to 35 with length of service, inclusive of bank holidays
• A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal
• Opportunities to make an impact as well as learn and develop further 
• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.