Fixed term contract: 1 year

Own the multichannel global CRM roadmap that deploys best practices across all our cruise brands & markets: You develop it & you run it.

Tasks

Responsibilities

• Own creating, delivering, measuring and improving results of the CRM roadmap: Primary focus is on email and potentially also SMS communication
• Build out, test, deploy and enhance the CRM data feeds, customize integration with ESP and use in automated contacts via email or SMS to enhance personalization and segmentation
• Automate CRM best practices across all countries & brands
• Drive customer contact that enables acquisition, nurturing, retention, and loyalty campaigns to efficiently scale our customer base in all markets
• Identify pragmatic ways in which data analysis, AI, machine learning or other capabilities can be used to improve results
• Recommend and implement, together with greater tech team, CRM innovations for tooling, data capture, predictive targeting, automation of customer communication and use of AI where appropriate
• Analise and report on the effectiveness of automated communications, using data to build to insights, all to improve effectiveness
• Employ A/B (or multivariate) testing to regularly learn what audience engagement best advances our business metrics
• Configure, maintain, and enhance CRM workflows and integrations, ensuring best practices in technical implementation
• Work with CRM vendor, Emarsys, to increase performance and cost-efficiencies

Requirements

Your profile

• You are a MarTech expert, have several years CRM experience and you are skilled at connecting technology, data, and strategy to drive customer engagement and customer retention
• Extensive experience in building capabilities within an ESP, preferably hands-on experience with Emarsys
• You embrace the "You build it, you run it" ethos with experience with automation and observability
• Expert knowledge of best-practices email marketing + strong background in other CRM channels (SMS, direct mail, 1-1 messaging platforms)
• Successful track record of optimizing and improving CRM channels in e-commerce businesses
• Hands-on experience with Emarsys (or similar enterprise-level ESP)
• Working knowledge of SQL and HTML
• Strong understanding and execution of agile methodologies and continuous delivery
• Good communication skills, should be able to articulate thoughts and ideas to technical and non-technical audiences (in English)
• Experience collaborating cross-functionally with marketing, product, and analytics teams

Benefits

Our offer

• A hybrid job - mostly remote but with regular onsite meet ups
• Flexible working hours
• An international and diverse company
• Team and company events on a regular basis
• A dynamic environment with a start-up atmosphere and room for your own ideas
• To accompany Dreamlines on its way to becoming the global market leader
• A competitive salary and travel perks and discounts

We look forward to your application.

Das 2012 ge­grün­de­te Kreuz­fahrt­por­tal Dreamlines ist das größ­te On­line-Rei­se­bü­ro für Kreuz­fahr­ten au­ßer­halb der USA. Mit über 250 am­bi­ti­o­nier­ten Mit­ar­bei­ter­in­nen und Mit­ar­bei­tern be­treibt das Un­ter­neh­men Web­sites und Stand­or­te in den relevantesten Kreuz­fahrt­märk­ten wie Deutsch­land, Groß­bri­tan­ni­en, Aus­tra­li­en und wei­te­ren Län­dern welt­weit.