## .Senior Marketing Manager, Customer Engagement page is loaded## Senior Marketing Manager, Customer Engagementlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R102278**Senior Marketing Manager, Customer Engagement Marketing****About our Team:**Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.**About the Role**: We’re looking for a Senior Marketing Manager, Customer Engagement Marketing to lead strategies that strengthen customer adoption, engagement, and long-term loyalty.You’ll collaborate across marketing, customer success, and regional teams to design inclusive programs and measurable campaigns that turn users into advocates.**Responsibilities:*** Lead customer engagement marketing strategy aligned with business goals* Develop programs that support retention, growth, and advocacy* Create customer-focused campaigns using insights, storytelling, and automation* Collaborate across teams to ensure alignment and scalability* Track performance and optimize programs using data**Requirements:*** Experience in marketing with a focus on customer engagement* Ability to lead strategy and manage projects across teams* Strong communication and collaboration skills* Comfort using data to guide decisions* Interest in digital tools, customer communities, or customer-facing roles* Passion for creating meaningful customer experiences**Work in a way that works for you:**We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.**Working for you:**We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:* Generous holiday allowance with the option to buy additional days* Health screening, eye care vouchers and private medical benefits* Wellbeing programs* Life assurance* Access to a competitive contributory pension scheme* Save As You Earn share option scheme* Travel Season ticket loan* Electric Vehicle Scheme* Optional Dental Insurance* Maternity, paternity and shared parental leave* Employee Assistance Programme* Access to emergency care for both the elderly and children* RECARES days, giving you time to support the charities and causes that matter to you* Access to employee resource groups with dedicated time to volunteer* Access to extensive learning and development resources* Access to employee discounts scheme via Perks at Work**About the business:** A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let’s shape progress together. Join us.elsevier.com/about/careers #J-18808-Ljbffr