Senior Marketing Executive - Customer Experience

Reporting to the Marketing Manager - Customer Journey, our Senior Marketing Executive - Customer Experience will join the team responsible for our industry-leading approach to Customer Experience, Branding, Customer Insights and In-flight Marketing.

In this highly demanding and exciting role, you’ll have a direct impact on brand awareness, commercial success and customer retention, helping to ensure every Jet2.com and Jet2holidays customer enjoys a VIP experience. There’s huge variety and an opportunity to learn within this role and it will offer the opportunity to build your own personal portfolio of projects. The role offers great breadth and you’ll engage in projects with colleagues in Social Media, Email Design, Web, CSAT Analysis, Our Creative Studio and more.


As our Senior Marketing Executive - Customer Experience, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Colleague discounts on Jet2.com and Jet2holidays flights
• Annual pay reviews

• You’ll lead the delivery of continuous ambitious branding projects at over 70 airports, our airline fleet, thousands of hotels and all Jet2holidays resorts.
• Work with operational and commercial colleagues to enhance the post-booking experience along the entire customer journey.
• Take a supervisory role in projects which optimise the branded customer experience and work on projects that brand our industry-leading Leisure Travel journey.
• You’ll work closely with our In-Flight Retail & Cabin Services Teams to help optimise inflight engagement.
• Drive sales through pre-travel and onboard marketing initiatives.
• Additionally, you’ll support work on high profile Customer Experience projects which drive loyalty.

• Several years of experience across Marketing, either with an in-house or agency background.
• A flair for branding and desire to improve your knowledge of how to drive the customer journey.
• A desire to drive improvements and try new things.