JOB TITLE: Senior Manager, Full Funnel Marketing (Acquisition & Onboarding)

LOCATION(S): London, Bristol, Chester or Halifax

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above

About This Opportunity:

As the Senior Manager of Full Funnel Marketing, you'll lead the execution of innovative marketing strategies as part of the Customer Lifecycle Management (CLM) Strategy, focusing on targeted acquisition of high potential customers and gamified activation and onboarding journeys to establish long-term relationships with key customer segments.

This role is crucial for driving real growth and building lifetime value for the brands in key markets. Your responsibilities will include driving the implementation of CLM, focusing on growth in priority customer segments, understanding performance levers for high-quality growth, defining growth initiatives, and mobilizing agile teams to inspire change and deliver impactful results.

Key Responsibilities and Skills Required:

• Implementation Leadership: Lead the execution of the CLM plan by defining hypotheses, assembling agile pods, driving exceptional communications experiences, signing off on plans and campaigns, and owning the outcomes.

• Marketing execution and creativity at scale: Leading, innovating and driving the exceptional delivery of growth initiatives across the full marketing stack for an experience-led suite of brands.

• Market Trends & Innovation: Stay abreast of marketing trends, continuously experiment with new routes to market, and leverage new data and technology.

• Agile Pods Management: Lead agile pods to tackle key marketing challenges, ensuring innovation at pace through temporary, lean, and cross-disciplinary teams.

• Campaign Handover: Ensure a smooth transition of successful campaign work to Growth, CRM, and Campaigns & Social accelerator teams for automation and BAU delivery.

• Team Leadership: Inspire and nurture the team, fostering a culture of excellence and ensuring team members are fulfilled in their work.

• Full Funnel Marketing Planning & Execution: Proven experience in designing and delivering successful acquisition marketing plans, developing cross-channel marketing activations powered by insights and analytical rigor. Evidence of driving high quality acquisition in competitive markets, and a proven track record of leading world class multi-channel campaigns.

• Commercial Acumen: Leverage marketplace knowledge and a strong network to make key marketing decisions, driving commercial returns aligned with Group strategy. Experience of managing and optimising large scale £m marketing budgets for brands.

• Marketing Innovation: Drive innovative marketing campaigns that get noticed and deliver commercial outcomes, working within agile methodologies to test, learn, and scale successful hypotheses. Deep knowledge of traditional and emerging media channels, enabling sound judgement on the right plan to deliver target outcomes.

• Agile Operating Models: Advocate for agile ways of working, role modelling servant leadership, and influencing key changes to improve marketing agility.

• · Stakeholder Management & Influencing: Manage expectations and foster trust and collaboration, anticipating and mitigating conflicts to gain long-term commitment. With evidence of operating I large complex organisations, winning commitment to move at pace.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more!