JOB TITLE: Senior Learning and Development Specialist

Do not wait to apply after reading this description a high application volume is expected for this opportunity. REPORTS TO: Learning & Development Manager BUSINESS FUNCTION/SUB-FUNCTION: Staff Training Team LOCATION: Greenford, London

KEY RESPONSIBILITIES Lead the design and delivery of learning initiatives aligned to organisational goals, particularly around systems, processes, compliance, and operational excellence. Collaborate with internal departments and external training providers to co-create effective, relevant, and timely training. Act as the senior point of contact for technical/process training, including LMS and user queries. Mentor, support, and one-to-ones with team members, promoting knowledge sharing and continuous learning. Partner with the Learning & Development Manager to support reporting, project delivery, and planning activities. Develop high-quality training resources across face-to-face, virtual, and digital platforms. Maintain up-to-date and user-friendly documentation in the LMS and other shared systems. Monitor learning impact, analyse feedback, and apply insights to improve training effectiveness. Represent the L&D team in cross-functional meetings or planning sessions when required.

ESSENTIAL SKILLS AND EXPERIENCE Strong track record of successfully leading and delivering end-to-end training initiatives. Skilled at working across departments and engaging diverse stakeholders. Comfortable managing external providers and building trusted internal relationships. Experience mentoring or coaching others within a team or project environment. Excellent communication, presentation, and facilitation skills. Expertise in systems training, instructional design, and digital learning tools. Highly organised and proactive in driving improvements and efficiencies. CIPD: Level 5

What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more Perks@Work discounts platform, wellbeing centre and much more Reward and recognition programme 500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial: What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. Its such a collaborative and inspiring place to work its clear everyone genuinely cares about making a difference. ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Please note: This role is not eligible for sponsorship!