Membership Manager
The Emory

A fantastic opportunity has arisen for an experienced and passionateMembership Managerto join the Surrenne department team at The Emory.

The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers,The Emorywill be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 61 contemporary suites set over nine floors.

The Membership Manager is a confident, proactive, guest-focused leader who is adaptable and highly organised with a willingness to grow with the Club. The Membership Manager has strong organisational and management abilities. They can work confidently both independently and as part of a team.The Membership Manager is commercially-minded, and emotionally intelligent, with strong presentation and communication skills and high levels of client empathy.

The Membership Manager is responsible for Club Membership Sales and onboarding of members. Once a member has joined the Club, the Membership Manager will be their main point of contact and liaison for the Club during their membership experience.

The Membership Manager has extensive knowledge of the local area and a valuable personal network. A flexible schedule will be required, as well as the ability to travel as needed. Minimum of 4+ years of experience with a proven track record of leading a proactive team in a luxury, service-oriented, lifestyle business.Reporting to the Club Director, the Membership Manager will also be responsible for working with The Maybourne Society on a variety of group Membership initiatives.

This role is fundamentally sales-oriented, with success measured by clear KPIs including the number of new member sign-ups, conversion rates, average member spend, member retention, and growth of a qualified waitlist. The Membership Manager must have a proactive, entrepreneurial mindset and bring creativity to outreach, partnerships, and strategic engagement efforts.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have worked in a similar role within a luxury hotel environment.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development

• Referral Scheme Introduce a Star where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

AMRT1_UKCT