Marketing Services & Operations - Senior Director

Why Join frog
Since June 2021, frog is part of Capgemini Invent. Frog partners with customer‑centric enterprises to drive sustainable growth by building and orchestrating experiences at scale while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market‑defining business models, products, services, brand engagements and communications.

What You Will Be Doing

• Lead and accelerate the growth of Marketing Operations enabled transformation, building high‑performing Marketing services teams.
• Shape attractive commercial propositions and proposals, driving scope, budget and resources while ensuring client satisfaction.
• Identify and pursue new business opportunities, developing proposals and leading pitches for Marketing Services and MarTech related work.
• Advise tier‑one organisations at the cutting edge of the industry, embedding Marketing Services and MarTech capabilities alongside supporting processes, operating models and governance frameworks.
• Analyze and optimize clients’ Marketing Services and MarTech stacks, identifying inefficiencies and designing solutions to enhance marketing operations and maximize ROI.
• Provide objective insights into the strengths and weaknesses of products, tools and approaches within the Marketing Services and MarTech space.
• Help organisations unlock the potential of AI and Agentic AI by defining pilots, scaling approaches and embedding AI into their marketing practices.
• Ensure you and your team remain informed of best practices, emerging technology trends and innovations in digital media, data integration, data platforms, marketing automation, digital asset management, content management and social media.

You Should Have Some Of The Following Experience

• Degree educated or equivalent.
• Significant experience in leading marketing service outsourcing programmes.
• Experience working with multi‑regional teams and global business lines within a matrix organisation.
• Broad Marketing Technology knowledge, capable of shaping, selling and delivering Marketing Technology solutions to clients.
• Understanding of AI and Agentic AI tools and how these advances enable the acceleration of marketing services.
• Ability to turn business objectives into capabilities and map those capabilities to technical solutions.
• Advisory/transformation experience relevant to MarTech.
• Proven track record of selling multifaceted scaled Marketing programmes of work across Strategy, Technology and Operations.
• Competent in at least one sector holding tangible relationships at a CXO level.
• Experience developing marketing shared services, workflow automation, agentic ecosystem builds, global business services operating models, digital twins and cloud computing.

Key Qualifications

• Strategic Leader, managing high‑performing teams while delivering impactful approaches that drive measurable results for clients.
• Pragmatic problem‑solver, focusing on finding practical solutions and reducing complexity to drive results.
• Proactive and flexible, adopting a hands‑on approach to solving problems and adjusting to shifting priorities with ease.
• Collaborative team player, building strong relationships and working effectively across diverse stakeholders.
• Excellent interpersonal skills, building trust and fostering strong connections with colleagues, clients and stakeholders.
• Adaptable and agile, thriving in dynamic environments and embracing modern, agile ways of working.

Role and Compensation details are available upon request. This position is based in London; flexible working arrangements are available.