Marketing & Retentions Assistant (12 month fixed term contract)

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Job title: Marketing & Retention Assistant Hours: Monday - Friday 9.00am - 5.30pm Salary: £27,000 - £29,000 Location: Chester, CH1 Hybrid Working: Yes, wfh Monday & Friday Start date: ASAP Contract: 12 months (Maternity cover) Parking: No, but public parking and a % reimbursed
​My client, a well-established company with a portfolio of successful brands, is seeking a Retention Assistant to join their reputable Marketing Team on a contract basis
Purpose of the Role:
To help increase repeat bookings by developing and delivering retention strategies across​ the company's brands. This role will focus on improving the customer journey, driving engagement​ and sharing insights that support better business decisions.
Key Responsibilities:
Use customer data to identify opportunities for improving retention
Create and run campaigns for different customer groups (e.g. new, active, lapsing, lapsed, non-bookers)
Track campaign performance and suggest improvements
Recommend target customer segments for direct mail, email and outbound call campaigns
Work closely with the Client Engagement Manager to gather and share customer feedback
Review and improve customer journeys to increase leads and conversion
Build and manage automated email campaigns to generate leads, support sales, and build customer relationships
Collaborate with the Digital Acquisition team to share insights that supp...
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Location:
Chester
Salary:
£27,000 - £29,000 /annum
Job Type:
FullTime
Category:
Advertising, Marketing & PR

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