GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugaland the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

The Marketing Operations Manager will be responsible for optimising our marketing processes, technologies, and workflows to maximise marketing effectiveness and drive business growth.

What excites you

• Manage the day-to-day operations of the marketing technology stack: Ensure smooth functioning, user adoption, and data integrity across campaign operations
• Develop and implement scalable processes for the account funnel: Optimise account funnel and workflows to guide prospects and customers seamlessly through the buying journey.
• Develop the marketing engine: Manage our scoring model, support the account grading criteria, and implement marketing automation workflows to nurture leads and qualify them for sales.
• Support Demand Generation and Global Growth teams with marketing campaign across various channels (email, paid advertising, direct marketing, chatbot)
• Stay up-to-date on the latest marketing operations trends and technologies

What excites us

• 3-5 years of experience in marketing operations or a related field
• Proven experience with marketing platforms
• A keen observer with a curious mind to solve problems
• Excellent project management and organisational skills
• A keen understanding of marketing principles and best practices
• Strong communication and interpersonal skills
• Experience working in a fast-paced and dynamic environment

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£40,000 - £50,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by ourvalues ; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latestD&I Report

Sustainability at GoCardless

We’re committed to reducing ourenvironmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition , we’re working towards a climate-positive future. Check out our sustainability action plan here.

Interested in building your career at GoCardless? Get future opportunities sent straight to your email.

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At GoCardless we’re committed to fostering an inclusive and high-performance culture built on trust and transparency.

To ensure you have a clear understanding of the compensation and potential growth for this opportunity, we’ve shared the full base salary pay range for this role. Please note, our approach is to offer salaries between the minimum and mid-point of the range.

We want to manage expectations from the start, and if your application is successful you can discuss any questions around the pay range and salary with your Talent Partner.

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We're committed to making GoCardless a place where everybody can thrive regardless of their background. Championing a diverse, inclusive workplace underpins our mission to build the world’s bank payment network.

We continually measure our efforts to ensure we're on track, and that's where you can help. The questions below are optional but we'd appreciate you answering them. It's completely anonymous so your answers CANNOT be linked to you individually. They also don't have any impact on the hiring decisions we make.

Want to find out more about D&I at GC? Take a look here .

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