OverviewMarketing and Customer Data Analyst role at THE OUTNET on a 1 Year Fixed Term Contract. This high-impact position is the go-to expert for customer insight, behaviour, and base development. You will partner across the business to shape strategies, optimise digital journeys, and deliver actionable insights that influence commercial decisions, customer experience, and brand growth. The role offers exposure to senior leadership and high-visibility projects in a fast-paced, creative environment.Location: Our Westfield office in Shepherd's BushReporting into: Head of Site TradingWork type: HybridResponsibilitiesAct as the custodian of customer insights, ensuring accuracy, integrity, and accessibility of data across the business.Analyse customer, transaction, and onsite behaviour to uncover friction points, shopping patterns, product affinities, and opportunities for conversion uplift.Partner with eCommerce, Marketing, CRM, Client Relations, Commercial, and Buying & Merchandising to shape strategy and enhance engagement across all touchpoints.Lead CRM optimisation initiatives — including targeting, segmentation, and personalisation — and evaluate campaign performance through A/B testing and customer metrics.Track and report on KPIs such as acquisition, retention, engagement, conversion, and customer lifetime value.Build, manage, and maintain dashboards and reporting suites for cross-functional stakeholders.Provide data-driven insights on customer bases, including VIPs, RFM segments, and regional audiences.Evaluate marketing channel performance (paid, organic, CRM, retail) through a customer-centric lens.Develop statistical models and predictive analytics to guide business decisions and automate reporting processes.Identify and troubleshoot data quality issues across web, mobile, and app platforms.Present insights and recommendations to senior stakeholders in a compelling, commercial, and actionable way.QualificationsBachelor’s degree in Statistics, Mathematics, Economics, Engineering, Data Science, or a related field.2+ years’ experience in analytics or CRM optimisation, ideally within retail, fashion, or luxury.Strong analytical skills with experience in forecasting, budgeting, segmentation, predictive modelling, and A/B testing.Proficiency in SQL and Excel; strong knowledge of analytics/visualisation tools such as Google Analytics, ContentSquare, Adobe Analytics, Salesforce, Tableau.Bonus points for experience with Python/R and cloud-based data warehouses (e.g., BigQuery, Snowflake).Excellent communication and storytelling skills, with the ability to translate complexity into clear, impactful business insights.Strong commercial acumen and a customer-first mindset.Collaborative, proactive, and able to thrive in a fast-paced, complex business environment.Detail-oriented, with strong stakeholder management skills and the ability to influence at senior levels.What we offerPerformance bonus schemes dependent on roleA pension with employer and employee contributionsDiscount portal for theme park, cinema tickets, and moreStaff discount and exclusive staff salesPrivate healthcare for you and your familyFlexible workingSupportive, collaborative team cultureLuxExperience is an equal opportunities employer. We encourage applicants from diverse backgrounds and will consider all applications regardless of race, nationality, religion, sex, pregnancy or related conditions, parental status, sexual orientation, gender identity, gender expression, age, disability, or any other legally protected characteristics. If you require reasonable adjustments to complete your application, please advise us accordingly. #J-18808-Ljbffr