Legal Marketing CRM Specialist – Maternity Cover – Immediate Start
Type: general Our client – a successful and award winning international law firm have a fantastic and unique opportunity for an experience Interaction & CRM Specialist to cover a maternity contract for a minimum of 12 months within their busy Marketing/BD team..
The position
To support and maintain the firms CRM system and is pivotal in ensuring user adoption and best practice across the firm.
Responsibilities
Maintain and develop the CRM system to support the firm’s business strategy
Support users on the day to day running of InterAction by telephone or in person
Data acquisition and stewarding – this includes resolution of ‘DCM tickets’ raised by the CRM system
Responsible for maintaining and executing the data cleansing/maintenance strategy
Update new company/person information using a variety of resources to enhance profiles
Provide regular and ad hoc reports from the CRM system for senior management and for department heads across the firm
Contribute to and support the wider marketing team with events management and related marketing activities
Manage and send out mailings using the Vuture VX platform
Monitor the client update inbox and provide support to the Client update team with sending out mailings and creating distribution lists Skills, experience & qualifications
Previous InterAction experience is essential – Especially resolving DCM Tickets
Educated to degree or equivalent level (Specialism CRM/marketing)
Excellent communication skills – both written and verbal
Excellent problem-solving skills
Enjoys working with data, and seeing improvement in data quality
Strong organisational and administrative skills and ability to work under pressure
Excellent IT skills, experienced in Excel and using database and ability to adapt to new technology and processes
Excellent written skills, compiling data analysis Please in the first instance send CV for an initial chat with our team.