Who we are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Who are we looking for?

You will be a passionate, dynamic and experienced Sports Bar Manager to lead our team and create an exciting, high energy environment for sports fans from all aspects of sports. You will be sports obsessed, (yes, really!). The ideal candidate is passionate about hospitality, knowledgeable about food and beverage operations, skilled at managing a fast paced bar setting and has a thorough knowledge of all sports. You will be responsible for overseeing daily operations, ensuring exceptional customer service and driving sales while maintaining a fun and safe atmosphere. Most of all, you will LOVE what you do (and your team will too…).

Job Responsibilities

• Lead and manage a team of bar staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance bar efficiency and guest satisfaction.
• Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment.
• Create and promote sports related events, viewing parties and local partnerships
• Engage with customers and sports fans through social media and promotions
• Build relationships with local fan groups to drive attendance
• Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Collaborate with other departments to coordinate events, promotions, and special bar-related activities.
• Recruit, train and supervise bar and restaurant staff to deliver excellent service
• Create and manage employee schedules to optimise efficiency and labour costs
• Motivate and coach team members, fostering a positive and professional work environment
• Handle conflict resolutions and staff management
• Full accountability of the Profit and Loss account for King's Sports Bar
• Implement and drive a guest obsessed venue where KPI's and measures are driven to success
• Spearhead key events and drive brand partnerships with our key suppliers. Ensuring we gain great marketing support and USP's to drive our key events
• Work with the marketing team to promote in-house events, seasonal offers, and customer engagement initiatives namely digital darts in Kings Sports Bar
• Identify and implement upselling and cross-selling opportunities to drive food and beverage sales

Required Skills:

• Prior experience in bar management or a related hospitality role.
• Strong leadership and team management skills.
• High Volume bar operations
• Implementing processes to improve service and operations
• Recruiting, building and training teams of bar staff
• Excellent communication and interpersonal abilities.
• Thorough understanding of beverage operations and inventory management.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Proficiency in point-of-sale (POS) systems and basic computer applications.
• Knowledge of industry regulations and safety standards
• Identify and implement upselling and cross-selling opportunities to drive food and beverage sales
• Personal License Holder (where possible)

Benefits

We also have many benefits for our employees. Here is a sample of the many we offer our team:

• 50% off food and drinks in all our UK venues
• Generous shift allowance
• Extensive employee rewards offering discounts from travel, retail, hospitality to health and well-being
• Training & Development
• Cycle to work scheme
• Company pension
• Employee health and well-being services
• Refer a Friend incentive scheme
• Financial advice services
• Holiday accrual with length of service

Please Note: You must be aged 18 or over and have the right to work in the UK.

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