Head of Transformation Partnering, Customer and Marketing London: £100,000 - £140,000/ National: £90,000 - £120,000 Locations: Norwich/ London (UK) Aviva is looking for a Head of Transformation Partnering (Customer and Marketing) to lead and oversee change initiatives across its Customer and Marketing portfolio. The role will work closely with Executive and Operational Sponsors to ensure programmes are set up, executed, and delivered successfully. It involves developing reusable tools, processes, and standards to drive consistency, while leading a small team of Transformation Partnering Leads. A bit about the job: The Head of Transformation Partnering Customer and Marketing will oversee initiatives within the Customer and Marketing portfolio, ensuring that change is delivered effectively and programme outcomes are successfully achieved. Reporting to the Customer and Marketing Transformation Director, this role will uphold high standards of change management and reporting across the portfolio, ensuring best practices and lessons learned are consistently shared and applied. The Head of Transformation Partnering will also develop reusable processes, materials, and tools to improve standards and drive consistency across programmes. Leading a team of 3-4 Transformation Partnering Leads, this role will prioritise support for the highest-priority initiatives while ensuring proportionate support across the wider portfolio. Skills and experience we’re looking for: Proven experience managing multi-year, complex programmes, delivering on time and within budget, while balancing day-to-day priorities with long-term strategic objectives Strong stakeholder management skills, including reporting key messages and updates in senior forums, and effectively partnering with third-party suppliers on contracting, delivery, and performance management Technical knowledge of platforms, particularly in data, digital, and marketing, with an understanding of broader enterprise systems Ability to navigate complexity, identify critical paths, assess options, and make timely decisions, knowing when to escalate or adjust course Experience implementing structured change management approaches and best practices to drive consistent, high-quality programme delivery What you’ll get for this role: London salary £100,000 - £140,000 and National salary £90,000 - £120,000 (depending on location, skills, experience, and qualifications) Bonus opportunity – 25% of annual salary Generous

pension

scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days

holiday

plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40%

discount on Aviva products , and other retailer discounts Up to £1,200 of free Aviva shares per year through our

Matching Share Plan

and share in the success of Aviva with our

Save As You Earn

scheme Brilliantly

supportive policies

including parental and carer’s leave Flexible benefits

to suit you, including

sustainability options

such as cycle to work Make a difference, be part of our

Aviva Communities

and use your 3

paid volunteering days to help others We take your

wellbeing

seriously with lots of support and tools Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on +44 7353 138456 or send an email to harjot.kaur@aviva.com

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