Guest Services Manager

New Yesterday

The role  

In this pivotal role, you will oversea the administration of all conference, events and wedding bookings at the hotel. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Milton Keynes M1, Jct.14 (MK16 0JA). 

The duties include:

  • Conducting appointments for show rounds, wedding showcases and external wedding fairs.
  • Facilitating all final details for Weddings and Events and be the point of contact at the hotel for all Brides and Grooms.
  • Assisting the Food and Beverage GSM's with the day-to-day running of the weddings, being the host on the day from set up to food service.
  • Ensuring all requirements for our brides are booked, i.e. discos, decorations etc.
  • To be the direct hotel contact between the hotel and events team at the hub.

    • Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com. 

    Benefits  

    Our rewards package includes: 

  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth 
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide! 
  • 50% off food and beverage while you stay in our hotels 
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice 
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) 

    • What you’ll bring to the team  

    To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply. 

    Next steps  

    A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager. 

    Apply
    Location:
    Newport Pagnell
    Job Type:
    PartTime

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