Overview

Company: West Ham United Foundation (WHUF). The organisation operates within West Ham United Football Club and is embarking on growth initiatives, including a new community hub redevelopment in east London, and aims to enhance brand visibility and stakeholder engagement through a comprehensive marketing and communications strategy.

Location: The Foundry, Albatross Close, London E6 5NX. Reports To: Director of Marketing, Communications & Fundraising (WHU Foundation). Contract Type: Full-Time, permanent (37.5 hrs per week). Salary: Competitive, dependent on experience.

Job Purpose

The award-winning West Ham United Foundation (WHUF) is seeking a Marketing & Communications Manager to lead the development and execution of a comprehensive marketing and communications strategy, enhancing brand visibility, storytelling, and stakeholder engagement, in support of the organisation’s initiatives and charitable objectives. Reporting to the Director of Marketing, Communications & Fundraising, the Marketing & Communications Manager will be part of West Ham United Foundation’s central team, working with colleagues across both the Foundation and the Club. The Foundation is currently entering a growth phase, with the opening of its £4.7m community hub redevelopment in the heart of east London, and seeks a creative, strategic manager who will help to fulfil the organisation’s objectives.

Requirements

Main Responsibilities:

• Create and implement an integrated marketing and communications strategy aligned with organisational goals.
• Support fundraising, stakeholder and partner engagement, events and campaign strategies through targeted communication efforts.
• Coordinate brand development and ensure consistency across platforms: website, social media, email, print materials, and events.
• Oversee the use of assets across partners and stakeholders, in line with brand guidelines and agreements – delivering department audits and frameworks.
• Manage digital assets and tools ensuring engaging, accessible, and up-to-date content.
• Develop compelling content – storytelling, campaigns, press releases, newsletters, reports, presentations – that communicates impact and strengthens connection with audiences.
• Lead creative projects from ideation to execution, including approvals, budget and timeline control.
• Enhance media relations and secure coverage that amplifies brand message. Prep spokespeople, handle media enquiries, and draft PR copy.
• Support production of annual reports or impact reports as needed.
• Provide leadership, line management, mentorship, and performance guidance where appropriate.
• Embrace and support positive team culture, supporting the Foundation’s aims and objectives.
• Represent the organisation at activities and assist internal stakeholders with communications needs.

Qualifications

Educated to degree level in relevant subjects (e.g. Communications, Marketing) or equivalent.

Person Specification

Essential

• Previous management experience
• Creative, analytical and dynamic
• Understanding of CMS and analytics
• Experience using tools such as Canva and MailChimp
• Good time management
• Strong communication skills and excellent relationship building and stakeholder management skills
• Availability to work flexible hours on evening and weekends when required
• Ability to manage a diverse workload
• A genuine team player with good inter-personal skills
• Ability to connect with audiences in a meaningful way

Desirable

• An understanding of the third sector
• Full driving licence and access to a vehicle.

Other information

Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events

EDI Statement

• The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
• Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

Safeguarding

• The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
• The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club\'s Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.

Applications

To apply, please submit your application via our careers portal: https://www.careers.whufc.com

Deadline: 5pm Friday 3rd October 2025

Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.