At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Global Merchant Services Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing is responsible for driving growth, accelerating coverage and enhancing the value of American Express acceptance to merchants and Cardmembers at scale. We focus on enhancing our relationships with millions of merchants of all sizes and while focused on Europe, we also work with commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region. It is also critical for GMS Marketing to collaborate effectively with Card Issuing teams and other sister organizations across the Blue Box in order to fully harness the power of the closed loop via mediums including Custom Consulting, Offers, Recommendations, Multi-Merchant Campaigns, Digital Experiences and Brand Awareness. GMS Marketing partners with organisations including Client Management, Marketing Operations, Information Management, Enterprise Digital, Global Advertising and Brand Management and Global Servicing Network.

An exciting opportunity has arisen to join the UK GMS Marketing Team. The UK is the largest market for GMS Europe, and in this role, the successful candidate will be assisting in delivering the Amex Offers UK digital platform. They will also work closely with other team members and external Card Linked Offer partners to ensure all digital offers and campaigns are initiated, tracked, setup and reported successfully, supporting the end-to-end process.

Core Responsibilities:

• Primary contact for UK Card Linked Offer partners for Amex Offers, managing partner consultation of digital offers and campaign set up processes

• Identify new and leverage existing opportunities to drive Card Linked Offer performance

• Drive Amex Offer process review improvements across the business, providing AO COE support to UK teams including Marketing, Ops, Finance, CLM and other where common issues prevail and/or coordination is required.

• Collaborating with intent across the UK business to support AO growth strategy and roadmaps to meet GMS Marketing business needs.

• Supporting cross team training / collateral creation.

• Support UK Card Linked Offer partner budget management. Partner with Finance and Analytics stakeholders to manage UK Card Linked Offer reporting

• Identify and capture opportunities for process improvement and collaborate with broader team to find an effective way of executing these improvements

• Share best practice across international markets

Minimum Qualifications:

• Proactive, highly organised with a positive attitude and ability to work in a fast-paced environment

• Strong written and oral communication to articulate complex results, aspects in a clear way

• Exceptional stakeholder management skills

• Comfortable, ideally advanced with Excel

• Ability to work under pressure, managing multiple tasks and being able to prioritise accordingly

• Experience of working with external Partners and supporting a large team

• Ability to build strong relationships internally and externally

• Ability to handle objections and negotiate

• Analytical and results driven with good commercial awareness

• Experience in systems such as Salesforce is preferred

• Experience of analysing and interpreting data, with a passion for marketing and innovation

Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.