The Email Marketing Officer role is key to our supporter communications. You will work across teams to deliver our email programme, building high-quality, personalised campaigns and engaging content using your copywriting skills. This is a varied role requiring a motivated, organised, and collaborative approach to champion engagement and a data-driven strategy. The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer. Responsibilities

You’ll support the team with the end-to-end delivery of marketing, stewardship, transactional and automated email campaigns. You’ll create engaging content and brand-aligned creative assets, using strong copywriting and data insights. You’ll act as a champion for email best practices, ensuring compliance with data protection regulations. You’ll continuously develop and improve personalised user journeys to boost supporter engagement. You’ll analyse email effectiveness using analytics (CRM, Google Analytics) and manage the email testing plan. You’ll proactively collaborate with internal teams to share insights and ensure seamless, high-quality supporter communications.

Qualifications

You have experience using an ESP such as Adestra or Mailchimp and ability to quickly pick up new digital tools and software. You have knowledge and understanding of the principles of email marketing best practice. You have excellent writing, copy-editing and proofreading skills, with an eye for detail and a strong command of the English language. You have the ability to communicate, collaborate and build good working relationships. You have strong organisational skills, ability to work proactively and manage multiple tasks concurrently.

Benefits

Hybrid working, with 40% of time spent in our Chelsea, London office and a minimum of one day a month in Sutton. 37.5 hrs a week, with flexible working around our core hours of 10am to 4pm. 27 days annual leave. Up to 6% employer contributions subject to matched contribution from you (increasing with length of service). Training, support and development opportunities. Access to the blue light discount scheme. Range of wellbeing initiatives.

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