We are recruiting a Deputy Guest Services Manager to be part of the Rapport team, based at our client's office in the heart of London City. You will be part of an exciting, diverse team that supports our client: insurance and brokerage firm, where excellence and passion are the norm every single day.

You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. The ability to take ownership is key to success and fantastic communication is essential.

Contract type: Part-time, Permanent

Hours: 40 per week (Monday - Friday, shift rota basis between 8 AM and 5 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS a complimentary daily breakfast, lunch and refreshments while on duty.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main Responsibilities

• Manage all daily operational aspects of all sites (London, Regional and Helpdesk).
• Support Guest Service Manager with team management including Network Team.
• Ensure procedures and service levels are adhered.
• Liaise with the Guest Service Manager on any issue.
• Support and action with the Guest Service Manager concerning business objectives / demands.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

• Have proven leadership/people management and customer/client service delivery skills in a similar role within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment).
• Have the ability to create immediate rapport and effectively communicate on all levels
  Be highly organised, with passion for delivering high standard service and going the extra mile.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Be IT and computer literate.
• Be self-motivated and able to adapt to a changing environment.
• Possess the ability to prepare and present monthly and quarterly presentations.
• Have a financial understanding and managing budgets.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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