Central Employment Commercial division are working with an established family-ran Manufacturing specialist, with a true global customer and supply chain footprint. They have a new role for a Customer Support & Marketing Associate, working alongside the Sales & Marketing Director.

As a Customer Support & Marketing Associate, you will be assisting with a number of key customers to ensure the accounts run smooth and to the high levels of customer service they require, email marketing campaigns, product visuals (Canva software) and to oversell eCommerce stock levels for two related eCommerce websites.

Your main duties and responsibilities will be:-

• Providing support to a number of key export customers
• Building relationships with the customer to be the main contact for organising orders and ensuring a smooth experience is provided
• Liaising with carriers to then provide customers with delivery information
• Checking and quality checking specific orders
• Oversee Email Marketing campaigns and calendars via Mailchimp
• Support on the Sales & Marketing Director on eCommerce website sales and stock levels

Candidates should have the following background & experience:-

Candidates will ideally be from a logistics or manufacturing background, however candidate applications from other sectors will also be considered.

• Outstanding Customer Service skills
• Sales order processing
• Experience or willingness to learn Email Marketing campaigns (Mailchimp platform)
• eCommerce sales and stock order level understanding
• Positive attitude
• Strong organisational skills
• Fantastic telephone manner
• Ability to easily build relationships, both internal and external
• IT literate (MS Office, internet, email systems)
• Experience or willingness to learn Canva design software