Are you a dynamic and tech savvy individual looking for unique and fantastic opportunity to join the team as a

Customer Service and Marketing Coordinator.

J Wood Leather are a family-run business based in West Yorkshire, specialising in the supply of high-quality hides and leathers to customers across the UK and beyond.

With a reputation built on quality, service, and adaptability, we combine the reliability of a trusted wholesaler with the energy and creativity of a close knit team.

From supporting independent makers to partnering with global manufacturers, we dont just supply materials, we help shape ideas, build connections, and create opportunities. Joining us means being part of a collaborative team thats passionate about what we do and excited about where were going.

Purpose of the Role The role of

Customer Service and Marketing Coordinator

blends customer service excellence with creative marketing while providing an ideal career start for a recent graduate with a degree in Marketing, Business, or a related discipline.

The successful candidate will combine fresh ideas and digital know how with hands on customer support, helping J Wood Leathers strengthen relationships with its client base while expanding its brand presence online.

As part of a small, collaborative team, the postholder will also be expected to step into other administrative areas when needed, ensuring business continuity and gaining broad, practical experience throughout the business.

Benefits Salary £30,000 per annum Hours of Work

39 hours per week Monday to Thursday 8:30am to 5:00pm Friday 8:30am to 4:00pm Saturday/Sunday As required depending on the needs of the business. Annual Leave 25 days annual leave entitlement You are also entitled to one days paid leave for your birthday. Free on site parking Company Pension Scheme Key Responsibilities Customer Service Act as a first point of contact for enquiries via phone, email, and online platforms. Manage order processing with accuracy, liaising with the warehouse to ensure smooth fulfilment. Offer guidance on product ranges, specifications, and suitability for customer projects. Resolve issues empathetically, maintaining the companys reputation for excellent service. Marketing & Social Media Create and schedule engaging social media content to showcase products, sustainability practices, and customer success stories. Support the delivery of marketing campaigns that raise brand awareness and drive sales. Monitor digital engagement metrics and provide regular performance insights. Contribute to maintaining and updating website content, including product listings and news items. Team Support & Cross-Functional Duties Provide cover for wider office functions (e.g., payroll data entry, basic finance or stock administration) during absence or peak workloads. Contribute to collaborative projects and continuous improvement initiatives across the business. Skills & Experience Degree in Marketing, Business, or a related discipline (essential). 2 years previous customer service experience (gained during studies or similar) demonstrating professionalism, problem solving, and people skills (essential) Strong written and verbal communication, with the ability to adapt tone for different audiences. Creative flair for content development and an interest in digital marketing trends. IT literate: MS Office suite essential; familiarity with social media tools, CMS, or basic finance software an advantage. Personal Attributes Dynamic and enthusiastic

a self-starter who brings ideas and energy. Adaptable

thrives in a small, flexible team environment and comfortable with variety. Collaborative

team player willing to support colleagues across business functions. Customer-focused

empathetic, attentive, and motivated to deliver exceptional experiences. Ambitious

eager to learn, develop, and grow with the business.

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