CRM/Email Marketing Operations Manager

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THE ROLE



Ready to step into a role where you can shape the way email marketing gets done?

This ambitious content agency is scaling up fast, and they need a CRM/Email Marketing Operations Manager who can keep the wheels turning, the team inspired, and the campaigns performing at their best.

You’ll be the go-to person for making sure every marketing initiative lands on time, on brief and with impact. From mentoring junior team members to optimising client campaigns (especially newsletters and email marketing), you’ll blend strategic thinking with hands-on delivery to keep things moving and results-driven. You'll be able to quickly see patterns in CRM/Email data and be able identify an array of suggestions to apply to these email campaigns. 

If you’re highly organised, love bringing structure to creative chaos and enjoy seeing a team thrive under your guidance, then this is your chance to make a real difference.

What you’ll be doing:
  • Lead & mentor the Marketing Ops team, holding regular check-ins and supporting career growth.
  • Streamline campaign delivery: manage priorities, allocate tasks and make sure deadlines stick.
  • Monitor performance: track KPIs, spot opportunities and push for continuous improvement.
  • Stay hands-on when needed quality control and attention to detail matter here.
  • Champion collaboration & learning: create a team culture where people love to work and grow.
  • Report on wins & challenges to senior leadership with clear recommendations.
  • Keep skills sharp: bring best practices in digital marketing and campaign management into the team.
    • This is not your typical marketing role, it’s a chance to help build a team, shape CRM/Email processes, and have a visible impact on the agency’s next chapter.

    This role is based from their Central London office, working hybrid 3dpw and paying £35k - £40k depending on experience.

    What we're looking for:
    Solid experience within a B2B agency team, managing projects. You should have;
  • The ability to deliver digital projects specifically CRM/Email, video, audio and online content
  • A grounding in marketing and the ability to interpret data
  • The ability to manage a budget
  • Excellent communications skills (written and verbal)

    • You MUST have the right to work in the UK - visa sponsorship is not available.



    If this role isn't what you are looking for, don't worry. At Stopgap we cover a wide range of freelance and permanent positions with dedicated sector specialists. It is worth checking our website for all our latest jobs and registering to receive job alerts so you are the first to know about a new opportunity - https://www.stopgap.co.uk/jobs

    Marketing, Digital and Creative Recruitment
    Stopgap - Talent With A Spark
    Apply
    Location:
    London
    Job Type:
    FullTime

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