Department: Operations

Location: Hybrid (Canford Cliffs Based Office)

Reports To: Operations Manager

Employment Type: Full-time, Permanent

KPI's: Client Satisfaction, Project On Time Rate

Level: Junior-Mid Level

Salary Range: £25-35k (Pending Experience)

This Is Public Nectar

Where performance meets purpose

We design performance marketing systems that connect and convert so that business leaders can lead business. The way we do it is simple: meticulously, with precision, and a growth mindset, always reaching, always evolving.

Public Nectar is one of the fastest-growing performance marketing agencies for D2C brands in the UK. We're built on the core values of winning with integrity, full ownership, and relentless growth. With a team of 29 passionate professionals, we've helped brands across fashion, lifestyle, and consumer goods scale rapidly through data-driven performance marketing.

Our values define everything we do:

• Winners Win - We get the job done and don't stop until it's done right
• Full Ownership - Accountability is our North Star
• Integrity - Do what's right, not what's easy
• Never Stand Still - Constantly evolving, always improving
• High Energy - Passion fuels performance

Role Overview

We're seeking an ambitious Creative Project Manager to serve as the critical bridge between our creative strategy and production teams. This role is designed for a driven project management professional who wants to make a significant impact on project efficiency whilst building towards a career in creative agency operations.

You'll be responsible for driving our project on-time delivery rate through the roof whilst ensuring seamless collaboration between strategy and production. This is your opportunity to shape the future of how we deliver exceptional creative work for our clients.

What You'll Own

Talent Management & Comms

• Plan and allocate creative resources across concurrent projects to maximise productivity.
• Coordinate team schedules to ensure optimal resource utilisation without overloading staff.
• Manage freelancer and contractor scheduling to supplement internal resources when required.

Locations Management & Comms

• Oversee shoot logistics including crew scheduling, equipment transportation, and setup coordination.

Project Timeline Management

• Develop detailed project schedules that maximise efficiency whilst maintaining quality standards.
• Implement robust project tracking systems to monitor progress against milestones and deadlines.
• Identify potential bottlenecks early and implement proactive solutions to maintain project momentum.
• Establish and enforce project milestone checkpoints to ensure consistent progress monitoring.
• Monitor and report on project delivery performance, focusing on on-time completion rates.
• Track project efficiency metrics including turnaround times, revision cycles, and resource utilisation.
• Play a role in process improvement initiatives to enhance overall department performance.

Client Communication

• Provide regular project updates to clients, highlighting progress and upcoming deliverables.
• Address project-related queries and concerns promptly to maintain client confidence.
• Coordinate creative concept approval processes between strategy, production, and client teams.

Team Updates & Visibility

• Facilitate comprehensive project briefings between Creative Strategists and production teams, translating strategic vision into actionable production plans.
• Conduct detailed project kick-off meetings that align all stakeholders on objectives, scope, and success metrics.
• Act as the primary communication hub between creative strategy, design, video production, and post-production teams.

Essential Requirements

• Minimum 2+ years of project management experience, preferably in creative or agency environments.
• Proven track record of delivering projects on time and within budget.
• Outstanding communication skills with ability to manage multiple stakeholder relationships.
• Proficiency in project management tools (Asana, Notion, Slack, or similar platforms).
• Strong analytical skills for performance monitoring and process improvement.
• Ability to work under pressure and manage multiple concurrent projects.
• Problem-solving mindset with proactive approach to identifying and resolving issues.

Desirable Requirements

• Experience with creative software and production workflows.
• Knowledge of digital marketing and agency environments.
• Understanding of agency operations.
• Previous experience managing external suppliers and freelancers.
• Familiarity with client service and account management principles.
• Experience in process standardisation and workflow optimisation.

What Success Looks Like

6 Months:

• Consistently delivering projects on time with improved efficiency metrics.
• Building strong relationships across creative strategy and production teams.
• Playing a hand in standardising workflows that reduce turnaround times.

12 Months:

• Achieving 98%+ project on-time delivery rate.
• Leading process improvement initiatives that drive measurable efficiency gains.
• Trusted with high-value client projects and complex production schedules.

24 Months:

• Recognised as a key leader in creative operations.
• Mentoring junior project coordinators and driving team development.
• Potential advancement to Senior Creative Project Manager or Creative Operations Manager.

What We Offer

Competitive Package

• Competitive salary.
• 28 days paid holiday plus bank holidays.
• Your birthday off (because strategic thinking deserves celebration).

Professional Growth & Development

• Access to £10,000 worth of training courses and ongoing professional development opportunities.
• Mentorship from highly experienced digital marketing and operations experts.
• Working with a wonderfully diverse portfolio of clients, strengthening your strategic skillset across multiple industries.
• Clear career progression pathways within our rapidly expanding growth team.

Work-Life Excellence

• Hybrid working environment.
• Working laptop provided for optimal work-life separation.
• Subsidised gym membership up to £50 per month to maintain high energy levels.
• Quarterly team social events.

Culture & Environment

• Work with ambitious, fast-growing D2C brands where your strategies drive real business impact.
• Collaborative, high-energy team environment focused on continuous improvement and innovation.
• Opportunity to shape the strategic direction of exciting brands and see measurable growth results.
• Agency culture built on integrity, growth, and winning together through exceptional client service.

Ready to Join Us?

If you're excited about driving transformational growth through strategic thinking and want to be part of a team that values both performance and purpose, we can't wait to hear from you!

Application Process

Stage 1: Initial strategic conversation with Ben Rogers, our Operations Manager.

Stage 2: Strategic task to guage project management expertise.

Stage 3: Final interview with Lewis Lindsay, Founder & Managing Director of Public Nectar.