Impact Today

For a decade we’ve been on a mission to close the trust gap in commerce. We build the definitive trust infrastructure that enables global trade to flourish. Trust is not binary but a spectrum, and each improvement expands the boundaries of commerce.

Our reach: 70+ million orders monthly, 500k+ shops in 140+ countries, 44k five‑star merchant reviews. 40% YoY organic growth, no paid marketing or sales teams needed.

About the Job

Judge.me seeks a builder who shapes product messaging fast and unlocks adoption through video, blog, email, in‑app and more. You’ll lead the video presence, build a robust YouTube channel from scratch, and keep a pulse on adoption.

What You’ll Do

• Feature launches at scale – coordinate promotion of 5‑10 new features/month through videos, blog posts, in‑app messages, webinars and email.
• Build and scale education content – quick tips, walkthrough videos, knowledge base articles and onboarding emails that help users adopt fully.
• Build and scale our YouTube presence – script, record and edit product walkthroughs, explainers and use‑case videos that are clear, engaging and on‑brand.
• Drive adoption and usage – work with product and growth teams to measure adoption, identify friction points and create cross‑channel education journeys.
• Analyse and report – use Mixpanel, Metabase and GA4 to report on usage, highlight trends and create visibility around what drives adoption.
• Stay ahead of the market – maintain and share competitor insights with the wider team, spotting patterns to keep our edge sharp.

You're a Great Fit

• 4‑5 years of product marketing experience in B2B SaaS or eCommerce, creating unskippable content that educates, converts and is actually used.
• Camera‑shy? No. Confident scripting, recording and producing product videos that feel human and helpful.
• Built or contributed to a YouTube channel and understand how to grow an audience with searchable, useful, engaging content.
• Ownership mindset – clarify, build when something’s missing.
• Design eye – create on‑brand assets in Canva or Figma.
• Curious about AI and efficiency – experiment with AI to automate repetitive tasks and build smarter workflows.
• Bonus: fast‑moving eCommerce or Shopify app environment, tools like Appcues, Loom or Intercom for education and insights.

Location & Compensation

Location: Remote with hybrid option (2 days in Shoreditch office near Old Street)

Salary: £60k – £80k (includes comprehensive benefits package, increased product and feature adoption, reduced churn, higher engagement in product‑focused webinars, growing organic installs and YouTube subscribers)

Perks: 30 days holiday + bank holidays, private health insurance (Vitality), brand new Macbook, flexible working, 2 office days, no overtime culture, casual dress code, work from anywhere (4 weeks per year), quarterly events, team meals.

Work on problems that impact millions while growing with a team that values excellence and balance. Together, we’ll close the trust gap and unlock new possibilities for global commerce.