Client Intelligence Manager (Marketing Technology) - 15 month fixed term contractJoin to apply for the Client Intelligence Manager (Marketing Technology) - 15 month fixed term contract role at Osborne ClarkeClient Intelligence Manager (Marketing Technology) - 15 month fixed term contract3 days ago Be among the first 25 applicantsJoin to apply for the Client Intelligence Manager (Marketing Technology) - 15 month fixed term contract role at Osborne ClarkeRole profileWe have an exciting opportunity for a Client Intelligence Manager to join our Marketing and Sales team on a 15 month fixed term contract, in our Bristol or London office.This role will oversee the rollout and management of various strategic Sales & Marketing technology initiatives within Osborne Clarke (OC). This role involves the implementation and enhancement of multiple platforms and programmes, ensuring alignment with OC's objectives and stakeholder requirements. The Client Intelligence Manager will work closely with internal teams, 3rd Party suppliers, and international offices to deliver high-quality solutions and drive business development initiatives.Key ResponsibilitiesInternal Credentials Database:Manage the rollout of the interim internally built solution for the Credentials DatabaseDevelop and execute a communications plan to support the launchDefine best practices within client teams and business developmentCreate training materials and provide demonstrations for usersCollaborate with the OC Solutions team to maintain the platform and implement small enhancementsGenerate and share reports to demonstrate usageOversee the rollout of the solution to UK, Belgium, and potentially the NetherlandsIntapp DealCloud MigrationPhase 1: Migrate from Experience Classic to DealCloudUnderstand existing processes and workflows in Experience ClassicSupport stakeholders in mapping old processes for matter information and credential captureCollaborate with Business Analysts, Project Managers, IT teams, and Intapp to manage the migration projectEnsure requirements are captured for UK, Belgium, and the NetherlandsManage the implementation plan for DealCloud with support from Change & TransformationPhase 2: Expand DealCloud solution to international offices:Engage with key stakeholders from OC jurisdictionsDefine requirements and specificationsCommunicate requirements to technical teams and support with documentationManage the international rollout of the DealCloud solutionClient IntelligenceEnhance OC's client reporting (PowerBI ) in line with firm requirementsCollaborate with system/data managers to understand data capabilitiesDevelop a comprehensive understanding of OC systems and data flowsGather feedback from stakeholders to identify client intelligence reporting requirementsPrioritise the delivery of new dashboards and updates to existing reportsProduce mock-up reports to demonstrate value before progressing to deliveryRepresent the client intelligence team in meetings to showcase value and understand roadmap prioritiesChampion streamlined reporting processes and progressive client intelligenceClient Listening ProgrammeImplement a client listening programme across OC UK using My Customer Lens (MCL)Define internal processes for capturing client feedbackDesign questionnaires aligned with OC objectivesCollaborate with third-party suppliers to build reporting templatesRepresent the client listening programme in meetings to present insights and encourage uptakeTrain users on the platform and processesShare client insights with senior stakeholders and monitor performanceScoutAct as the bridge between OC, Scout/Priori Legal, and the clientCommunicate with internal stakeholders when a new client signs up to the Scout portalEnsure RFP requests are acknowledged by the client partner upon receiptWe Are Looking ForStrong grasp of Marketing technologiesProven SME experience in business development technologiesStrong communication and training skillsAbility to collaborate with internal and external stakeholdersProficiency in managing and implementing software solutionsAnalytical skills to produce and interpret reportsExperience in client relationship management and feedback programmesSalary And BenefitsWe offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.Our recruitment processWe welcome direct applications for our opportunities - if you would like any further information about this role or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Philippa Hemmings on 0117 917 4107 or email philippa.hemmings@osborneclarke.com.Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.About UsOsborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.Services in India are provided by a relationship firmSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionSales and Business DevelopmentIndustriesLaw PracticeReferrals increase your chances of interviewing at Osborne Clarke by 2xSign in to set job alerts for “Client Manager” roles.London, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 3 days agoGreater London, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 week agoClient Relationship Manager, Asset ImpactLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 6 hours agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoWimbledon, England, United Kingdom 3 weeks agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoAccount Director - Global Event/Experiential Agency - LondonGreater London, England, United Kingdom £55,000.00-£65,000.00 1 month agoLondon, England, United Kingdom 1 month agoWe’re unlocking community knowledge in a new way. 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