Location: Onsite - Milton Keynes
Department: Marketing
Reports to: Head of Marketing

About Serve First

Serve First is dedicated to transforming businesses through exceptional customer experience.

We don’t just help companies gather feedback we help them act on it.

Our AI-powered platform transforms customer data into actionable insights, ready-made plans, and automated workflows that empower frontline teams to respond faster and smarter.

Backed by a recent £4.6m funding round we are now scaling fast across the UK, EU and US.

Marketing is expected to be a major driver in our growth.

Our Values

• Customer First

• Integrity Always

• Innovate & Simplify

• One Team, Act Fast
  

The Role

We are looking for a Brand & Marketing Designer to join our growing team and become the visual storyteller behind Serve First’s expansion.

This role is ideal for designers who enjoy combining creativity with execution delivering high-impact marketing and product assets while helping to shape a growing tech brand, turning complex software, customer experience concepts, and product stories into clear, engaging, and memorable visuals.

This is a unique opportunity to shape and scale our brand identity across digital and offline touchpoints, creating designs that inspire, engage, and drive measurable growth.

What You’ll Do

Brand Identity and Storytelling

• Shape and evolve our visual identity to reflect a growing Tech / SaaS brand
• Translate complex AI and CX concepts into compelling design narratives.
• Be the custodian of our brand making sure every asset, from campaigns to product marketing, reflects our identity and is delivered to the highest standard.

Marketing Design

• Produce high-impact campaign assets, launches, presentations, reports, papers, sales collateral and other content
• Create engaging social media graphics, infographics, simple animations, and video assets that boost engagement.

Web & Digital Experience

• Collaborate on website design, landing pages, and digital experiences

• Ensure consistency of visual language across product-adjacent marketing touchpoints.

Event & Campaign Support

• Design event booths, trade show materials, and launch visuals that create standout brand moments.
• Partner with marketing and sales teams to deliver integrated campaigns.

What we’re looking for

Typically 35 years’ experience in brand or marketing design (but we care more about the strength of your portfolio than the exact number of years (SaaS/ tech is a huge plus).

• Portfolio that shows strength in campaigns, product storytelling, and  digital design.
• Professional skills in Canva + Adobe Creative Suite.
• Motion skills = bonus.
• Fast, collaborative, and hungry to grow into brand strategy.
• Understanding of html.

Portfolio Requirement

Please include a link to your online portfolio within your CV or cover letter. Alternatively upload a PDF/slide deck showcasing your work as part of your application. Applications without a portfolio cannot be considered

About You

To be successful in this role, you must be able to demonstrate our values:

Customer First

You put internal and external customers at the heart of everything you do, listening closely, solving proactively, and delivering solutions that make a meaningful impact.

Integrity Always

You act with honesty, transparency, and respect. You take ownership, do the right thing even when it’s hard and hold yourself and others accountable.

Innovate & Simplify

You challenge the status quo and look for smarter, faster, and more efficient ways to work. You embrace creativity and focus on what truly matters.

One Team, Act Fast

You work across teams, align quickly on goals, and adapt fast to drive results

Why Join Serve First CX?

• You’ll be instrumental in shaping the brand of a high-growth tech / SaaS scale-up.
• Be part of a fast-growing company backed by £4.6M investment and expanding rapidly across multiple industries.

• Work with leading brands in retail, hospitality, leisure, and facilities management.

• Opportunity to learn from a senior team with 20+ years’ experience in customer experience innovation.

• Collaborative culture. Work with a team driven by our values: Customer First, Integrity Always, Innovate & Simplify, One Team Act Fast.

While the role is onsite, there is scope for hybrid, flexible working with real opportunities for growth in marketing, sales, and product.

If you want your designs to shape the future of SaaS and AI-driven customer experience, let’s talk.