The collective purpose of the client services team within STM_grp is to develop lasting and meaningful relationships, founded on ‘perpetual thinking’ and innovation, to drive client and agency profit and growth.We work as one team and we are united by our company values; with curiosity, with agility, with a smile. We are seeking a B2B Account Manager who thrives in a fast-paced, dynamic environment and is looking for a new challenge. The ideal candidate will be organised, possess strong teamworking skills and will be commercially minded.Candidates should have a minimum of 12-18 months experience within an agency environment - having worked on B2B performance marketing accounts, with a solid understanding of consumables and/or education sectors.We’re looking for an individual who can work with autonomy and is comfortable managing day to day client relationships, under the guidance of a Senior Account Director. Both versatile and detail-oriented, capable of reacting swiftly to client needs whilst upholding high standards of accuracy and execution. Good proficiency in taking reports and interpreting them against the client’s needs and KPI’s, whilst being confident in using this information to generate new briefs and avenues for growth.We’re looking for someone to demonstrate that they have the below in their initial interview:Strong organisational skillsAbility to work in a fast-paced environment/work under pressureUnderstanding of budgets and how to best use these to prove efficiencies for client and profitability for the agencyProactiveExperience in B2B consumables (like Brother) and or Education (such as schools/universities). Experience of online course promotion would be goodAbility to work under guidance of an AD, but experienced enough in the day to dayPrevious agency experience in performance marketing.Day to day your role will include:Client Relationship Management (30%)Building and maintaining relationships with clients, delivering the very best work for the client; on time, on brief and on budgetServing as the primary point of contact for clients, leading day-to-day client communications and providing team support by attending and participating in meetings in order to help maintain protected client relationshipsProject Oversight (25%)Collaborating with internal teams to ensure project success via informal catch up’s and project status & review meetingsManaging the creation of agency briefs, project timelines, quotes, timing plans, scheduling and managing low to mid level client issues alongside the team Account DirectorStrategic Planning (15%):Contributing to the development of strategic plans as pre-determined by senior agency figures, and aligned with client goals.Offering insights and recommendations to strategic discussions & planning when attending strategic planning meetings with senior team members and clientsKnowing about your clients market, their sector specialism and challenges so the agency can better support their business growthBudget Management (15%):Developing and managing project budgets, tracking and managing client costs from quotes, PO’s, invoices and timesheets for your projectsCreating cost estimates/quotes - gathering information to ensure accurate quotes when necessary from the create, reach and code teamsContributing to the monitoring and delivery of client forecasted sales and profitability alongside the teams Account Director via reports and attending pipeline meetingsProblem Solving (10%):Addressing project challenges and finding solutions for both client and agencyEnsuring smooth project progression by maintaining project momentum, participating in the execution of changes and deviations needed to ensure the project is still delivered on brief, on time and on budgetPro-active in learning more about the agency specialisms in order to contribute to client conversations about creative, code and reachQuality Assurance (5%):Participating in project reviews to understand quality standards that need to be adhered to at all timesContributing to ensuring client expectations are met, without over promising or over delivering – knowing when to escalate issues to more senior team membersYour success will be measured by:Demonstrable expression of the values: with curiosity, with agility, with a smileAdherence to company policies and appropriate use of company software and toolsMeeting and exceeding your contribution to target objectives set out annually – for agency, department, team and personallyScales of competency and how you perform in all areas of your role : basic, capable, accomplishedClient growth and satisfaction scoresTeam feedback – both locally and across the agency #J-18808-Ljbffr