*£33,448 - £35,190 *

*Permanent, Full-time 37.5 hours per week*

*Hertfordshire*

You have substantial experience of working in Housing and Social Care and an in‐depth understanding of mental health issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a *Service Manager*.

The Hertfordshire Crisis House is a new 24-hour service scheduled to open in December. It will provide individuals experiencing a mental health crisis with an alternative to hospital admission, offering up to 7 days of intensive recovery-focused support in a safe, non-clinical environment. The service will work in close partnership with local mental health crisis teams and community-based services to ensure holistic, person-centred care.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for managing the day‐to‐day running of the service, you’ll ensure the quality of support we provide to people who use our services is second to none. Managing service contracts, line managing staff, carrying out inductions, undertaking investigations, putting team development plans in place and supporting business development colleagues – all are aspects of this challenging and rewarding role.

Substantial experience of managing a caseload of individuals with complex needs is a given, as is the ability to lead by example using a firm but inclusive management style. Some housing management experience would be useful too. Open and encouraging, you have lots of tact and diplomacy and are great at managing conflicting priorities. You also have a flexible approach to working hours and are happy to participate in on call arrangements.

*We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.*

*This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.*

*When applying, please upload a CV and supporting statement which should clearly outline your skills and experience.*

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough.

We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

Job Types: Full-time, Permanent

Pay: £33,448.00-£35,190.00 per year

Benefits: * Company pension * Life insurance * Sick pay

Work authorisation: * United Kingdom (required)

Work Location: In person

Reference ID: JR009569