Senior Marketing & Communications OfficerApplication Deadline: 12 September 2025Department: MarketingEmployment Type: Permanent - Full TimeLocation: Harborne, Birmingham, UKReporting To: Marketing & Communications ManagerCompensation: £28,398 / yearDescriptionWe are seeking an enthusiastic person to be part of a small, busy Marketing and Communications Team that covers all areas of the charity’s work in education, residential services and community services. The post holder will take responsibility for the delivery of a wide range of marketing and communications activities to promote QAC’s brand. As the largest service area a lot of the marketing department’s day to day work will be focused on Queen Alexandra College. This role also requires deputisation for the Marketing and Communications Manager in their absence.Hours: 37 hours per weekContract: 52 weeksAnnual Leave: 7.2 weeks, including Bank Holidays.Due to the nature of the role, the successful candidate must have a full current driving licence.Please note: We reserve the right to close this vacancy early if we receive a sufficient number of applications. Early application is advised.ResponsibilitiesLead on, arrange, promote and oversee regular visits by potential learners and professionals to the Queen Alexandra College through events such as Open Days and Professional Day events.Support with the organisation and delivery of a range of College events and activities including Friends and Families Day for current students and Familiarisation Day for new starters.Collect and collate data to inform reporting and analysis of visits/events/potential learners etc.Plan, deliver and manage coordinated communications and marketing activity to support individual projects and initiatives for the Charity.Support in delivering campaigns or initiatives, as identified through the Marketing and Communications Strategy and plans that contribute to the overall aims of the charity, from planning to execution and evaluation.Support the coordination of stakeholder communications. Help maintain communications database of all external contacts used by the team and use this database to pull target lists for various correspondence.Build relationships with key stakeholders, particularly prospective students and parents/carers, and organisations/service providers through internal and external events, visits, presentations and exhibitions.Create engaging visual and video/audio content, as well as copy for different channels and work with individual teams within the charity to ensure that relevant materials are developed.Working with the team to support development of the charity’s website and social media presence.Visit feeder schools and attend other external events.Produce high quality print and digital media resource required e.g. leaflets, posters, digital media.Proactively develop new links throughout the UK to promote the work and positive impact of QAC and its services.Liaise with QAC Enterprises to ensure they are appropriately supported. Occasionally represent the College at external events (including QAC Sight Village) throughout the UK including some occasional overnight stays. Flexibility to work out of hours as required (including occasional evening and weekend work).Deliver presentations on the work of QAC to a variety of audiences.Proactive and regular engagement with national initiatives, regional and local groups and stakeholders.Build on our reputation as a charity and leading provider of specialist education and celebrate, be responsive to and promote the work and successes of students, clients and staff through external awards – such as The Charity Awards, Beacon, Natspec, FE, TES.Support the recruitment and onboarding of student ambassadors whilst also offering ongoing supervision and guidance.Maintain a broad knowledge of QAC’s learner/client programmes and provision/campuses.Respond to incoming enquiries from potential learners, families and professionals and provide high quality information, advice and guidance.Support the Marketing and Communications team in various projects, marketing campaigns, advertising and publicity.Deputise for and co-ordinate team activities in the absence of the Marketing and Communications Manager.Provide marketing and communications guidance and advice to colleagues, in liaison with the Marketing & Communications Manager.Develop excellent communications in support of QAC as a charity, whether that be through showcasing our work to a variety of different audiences or communication specific to fundraising campaigns.Represent QAC in a responsible and professional manner at all times.Maintain clear and thorough records of all contacts, customers, prospects, meetings and future actions.Contribute to the wider remit of Marketing and Communications as required.Skills, Knowledge and ExpertiseEducated to a high standard with excellent literacy and numeracy skillsDegree qualification in relation to Marketing, Communications and/or Event ManagementExcellent oral and written communication skills with the ability to present confidently to a variety of audiences and adapt approach to best meet the needs of the audienceExcellent IT skills including use of Word, Excel, PowerPoint etc. to support efficient communication and recording of informationExperience in the use of Photoshop, Illustrator, In-Design and/or CanvaWell-developed administrative and organisational skills with a proven ability to pay attention to detailFlexible approach to work with a ‘can-do’ attitude – must be willing to travel and stay overnight when requiredPrevious experience in a Marketing, communications & engagement, PR and/or event management roleKnowledge of Marketing, PR and/or event managementExperience of managing campaigns and projects and delivering them on time, within budget and to a high standardPrevious experience or knowledge of working in an educational and/or SEND settingWhy work at Queen Alexandra Charity BirminghamAre you passionate about making a difference to the lives of students with special educational needs? Do you thrive in an inclusive and supportive academic environment? If so, we want YOU to join our team. QAC has just gone through an exciting rebrand, dealt with a period of swift growth and academic improvement and this is your opportunity to become part of a vibrant College that is moving forward and making a real difference to the lives and futures of our students.The newly structured Queen Alexandra Charity Birmingham offers you the chance to have a positive impact as you join a committed group of colleagues in ensuring that all students achieve their aims and aspirations. We are dedicated to providing exceptional education and support to students with diverse learning needs and life experiences. Our specialist setting fosters an inclusive community where every student is valued, supported, and empowered to reach their full potential.QAC offers a vibrant, varied and enriching educational experience for both residential and day students. Our curriculum aims to maximise adult life, independence and work opportunities for all students. Class sizes are designed to meet specific needs and support levels are high.Joining our supportive team, you will have the opportunity to:Work closely with students with SEN to achieve their goalsMake a difference to the educational experience of young peopleBe a voice for students and staff in specialist educationFoster a positive and inclusive learning environment, promoting academic growth, self-development and self-confidenceDevelop your own skills, aspirations and progress your career.Our benefits include;Access to on site car parkingUse of QAC Fitness Centre (subject to opening hours)Cycle to Work Scheme (Salary Sacrifice)24/7 Employee Assistance Programme Helpline (BHSF)Access to Education Support Free Helpline for Teachers & Education StaffQAC Mental Health First Aiders & activities to support health and wellbeingBHSF Benefits Package including Healthcare Plans, discounted shopping/servicesAnnual Flu vaccination/voucherAccess to other benefit/discount schemes (which may be subject to charge) e.g. Blue Light Card, TOTUM (NUS), Charity Worker Discounts, Discounts for TeachersDell Advantage programme - a free programme that offers savings to students, parents and all staff at QAC - up to 20% off. Health and Wellbeing Services (Occupational Health/Counselling)Free Tea/Coffee and Staff Room facilitiesDining Room facilities with hot/cold food (free meal provided for those supporting students at mealtimes)Additional discretionary concessionary/closure days as part of leave entitlement (including closure over Christmas/New Year period)Reward and Recognition Policy – Living the Values Awards (team & individual) and long serviceEnhanced/Occupational paid leave e.g. maternity/paternity (subject to qualifying criteria)Occupational sick pay (based on length of service)On site wellbeing activities (e.g. yoga, meditation)Support for training/ CPD (either by way of study leave and/or funding)Flexible working arrangements including Flexible Working Policy Agreements, Time Off in Lieu (TOIL) in prior agreement with line manager.We look forward to receiving your application and knowing more about your qualifications, skills, personal qualities and experience that you would bring to the role and to QAC. Please take time to review the job description above.Please upload a CV/Resume with details of your full employment history (since leaving school, including education, employment and voluntary work) including reasons for any gaps in employment. This should also include a statement of the personal qualities and experience you believe are relevant to your suitability for the post and how this meets the job description and person specification requirements. Your CV/Resume will be re-produced in a standard format by the system (without personal identifiers) to assist us in our anonymised shortlisting process.Under Section 7 of SVGA 2006 it is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children. The College's Safeguarding Policies are available and will be provided upon request.As part of our commitment to safer recruitment, and in line with updated guidance published in September 2022, we will carry out an online search of all shortlisted candidates. This search may enable us to identify any incidents or issues that have happened, and publicly available for review online, which we may wish to explore with you in further detail during the interview process. This may include checks of social media accounts and online presence for shortlisted candidates. Further details are in our safer recruitment policy. #J-18808-Ljbffr