Graduate Customer Service & Marketing Coordinator

New Yesterday

Join J Wood Leather, a family-run business in West Yorkshire with a reputation built on quality, service, and adaptability. This is an ideal role for a recent graduate looking to kickstart their career by blending hands-on customer service with creative marketing. Benefits

Salary: £30,000 per annum Hours: 39 hours per week (MonThu 8:3017:00, Fri 8:3016:00, occasional weekends) Holiday: 25 days + birthday leave Free onsite parking Company pension scheme All candidates must have settled status in the UK. About Us J Wood Leather is a family-run business supplying high-quality hides and leathers to customers across the UK and beyond. We combine the reliability of a trusted wholesaler with the creativity of a close-knit team. Joining us means being part of a collaborative environment that values fresh ideas and exceptional service. Purpose of the RoleThis role blends customer service excellence with creative marketing, providing a strong career start for a graduate with a Marketing, Business, or related degree. Youll bring fresh ideas and digital know-how to support customers and strengthen the brands online presence. Key ResponsibilitiesCustomer Service

Act as the first point of contact via phone, email, and online platforms. Manage order processing accurately, liaising with the warehouse for smooth fulfilment. Offer guidance on product ranges and suitability for customer projects. Resolve issues empathetically, maintaining the companys reputation for excellent service. Marketing & Social Media

Create and schedule engaging social media content. Support marketing campaigns that raise brand awareness and drive sales. Monitor engagement metrics and provide insights. Maintain and update website content. Team Support

Provide cover for wider office functions (e.g., payroll data entry, stock admin) when needed. Contribute to collaborative projects and continuous improvement initiatives. Skills & Experience

Degree in Marketing, Business, or a related discipline (essential). 2 years customer service experience (gained during studies or similar). Strong written and verbal communication. Creative flair and interest in digital marketing trends. IT literate: MS Office essential; social media tools or CMS experience an advantage.

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Location:
Gb
Job Type:
FullTime
Category:
Customer Service;Customer Service;Marketing;Marketing