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Client:

accelerate agency

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d17833b48a64

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Job Description

This is a Remote / Hybrid position.

Why join us?

We are a digital marketing agency that champions work-life balance and career growth. Our culture prioritizes flexibility, well-being, and professional development. Enjoy benefits like a 9-day fortnight (every other Friday off, paid), enhanced parental leave, and a flexible working schedule. If you thrive in a fast-paced, client-focused environment and want to work with a team that values your time and expertise, we’d love to hear from you!

What we’re looking for

We’re looking for an experienced client/account manager with a proven track record of delivering success to clients, focusing on retention and upselling. We promote a culture of work-life balance, encouraging staff not to work late, take time back in lieu, and participate in a 9-day fortnight work pattern.

Responsibilities include:

1. Building client relationships: Know your clients deeply, from financial calendars to internal org structures, and personal milestones. Understand what success looks like for them and translate that to your SEO strategist to deliver results that support retention and upselling.
2. Leading delivery teams: Coordinate all delivery teams to meet client needs, ensuring satisfaction and retention. Galvanize teams to deliver according to client expectations.
3. Managing commercials: Monitor renewal dates, create campaigns around renewal, and develop reports and projections to encourage continued or increased budgets. Collaborate with SEO strategists on upselling campaigns.
4. Project management: Prioritize workloads based on client value, manage expectations, and keep projects within scope.
5. Leading direct reports: Lead client executives, support their development, and foster a positive team environment focused on wellbeing and growth.

Our structure involves a trifecta of stakeholders: client/account managers, project managers, and SEO strategists, working cohesively to maintain performance and client satisfaction.

We separate clients into pods of up to 10, each led by a client/account manager and supported by client executives and SEO strategists.

Requirements

Skills required include:

• Strong commercial acumen with a proven track record of growing accounts
• At least 3 years' experience as a client/account manager in a digital marketing or SEO agency
• Experience with project management tools (preferably Asana)
• Knowledge of SEO or digital marketing
• Team management experience
• Excellent communication and leadership skills
• Ability to handle pressure and juggle multiple clients and deadlines

Benefits

• Paid holidays, including all bank holidays and additional time off during Christmas/New Year
• Wellbeing and lifestyle support, including mental health services and discounts
• Career development with a £1,000 annual budget and regular planning
• Enhanced parental leave policies
• Flexible working hours and options for working abroad

We are an equal opportunities employer. Please inform us of any reasonable adjustments needed for the application or interview process.

Additional Requirements

Proven track record in client retention and revenue growth within a digital marketing or SEO agency. 5+ years of experience in client services, account management, or sales. Strong commercial mindset, budget management, and team leadership skills. Familiarity with SEO and digital marketing strategies, with a focus on ROI. Excellent communication, negotiation, and presentation skills.