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Client:

accelerate agency

Location:

St Albans, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

efd3a12d6038

Job Views:

15

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Job Description

This is a Remote / Hybrid position.

Why join us?

We are a digital marketing agency that champions work-life balance and career growth. Our culture prioritizes flexibility, well-being, and professional development. Enjoy benefits like a 9-day fortnight (every other Friday off, paid), enhanced parental leave, and a flexible working schedule. If you thrive in a fast-paced, client-focused environment and want to work with a team that values your time and expertise, we’d love to hear from you!

What we’re looking for

We’re seeking an experienced client/account manager with a proven track record of delivering success to clients, focusing on retention and upselling. We promote a culture of work-life balance, encouraging staff not to work late, to take time back in lieu if needed, and to participate in a 9-day fortnight work pattern (every other Friday off, paid).

Responsibilities include:

• Building client relationships: Know your clients thoroughly, including financial calendars, business milestones, internal org structures, and even personal details like birthdays and anniversaries.
• Understanding what success looks like for your clients and translating that effectively to your SEO strategists to deliver great results that aid retention and upselling.
• Leading delivery teams: Coordinate all teams to ensure they work towards fulfilling client needs, even if not managing them directly.
• Managing contracts: Keep track of renewal dates, create campaigns around renewals, and work with strategists on upselling opportunities.
• Project Management: Prioritize workloads based on client importance and manage expectations to keep projects within scope.
• Leading direct reports: Manage 1-2 client executives, ensuring they deliver work, are satisfied, and understand their responsibilities. Foster a positive team environment with professional development plans.

Company structure:

Our client/account managers work within a cohesive team of:

• Client/account manager — responsible for client retention and satisfaction
• Project manager — responsible for effective work delivery and profitability
• SEO strategist — responsible for results and setting KPIs

Clients are grouped into pods of up to 10, each led by a client/account manager, with dedicated SEO strategists and executives.

Requirements

Skills required include:

• Strong commercial acumen with a proven track record of growing accounts
• At least 3 years experience as a client/account manager in a digital marketing or SEO agency
• Experience with project management tools (preferably Asana)
• SEO or digital marketing experience
• Experience managing a team
• Excellent communication and leadership skills
• Calm under pressure
• Ability to juggle multiple clients and deadlines

Benefits

• Holiday: 9-day fortnight, all Bank Holidays off, agency shutdown between Christmas and New Year
• Wellness & Lifestyle: Sick Pay, Wellbeing Hub (mental health helpline, counselling, online resources), lifestyle discounts, cycle-to-work scheme
• Career & Development: Monthly professional development, £1,000 annual budget, parental leave (paternity, maternity, adoption), flexible working (flexitime, office bookings, work abroad)

We are an equal opportunities employer. Please inform us of any reasonable adjustments needed during the application or interview process.

Requirements summary:

• Proven track record in client retention and revenue growth within a digital marketing or SEO agency
• 5+ years experience in client services, account management, or sales in digital marketing
• Strong commercial mindset with experience managing budgets and forecasts
• Ability to identify and convert upsell opportunities
• Leadership and mentoring experience
• Familiarity with SEO and digital marketing strategies
• Excellent communication, negotiation, and presentation skills