Social network you want to login/join with:

col-narrow-left

Client:

accelerate agency

Location:

Swindon, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

2e6fbeb77089

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

col-wide

Job Description:

Job Description

This is a Remote / Hybrid position

Why join us?

We are a digital marketing agency that champions work-life balance and career growth. Our culture prioritizes flexibility, well-being, and professional development. Enjoy benefits like a 9-day fortnight (every other Friday off, paid), enhanced parental leave, and a flexible working schedule. If you thrive in a fast-paced, client-focused environment and want to work with a team that values your time and expertise, we’d love to hear from you!

What we’re looking for

We’re looking for an experienced client/account manager who has a proven track record for delivering success to clients with an emphasis on retention and upselling. We promote a culture of work-life balance where we encourage staff not to work late, take time back in lieu if they need, and have the option of participating in a 9-day fortnight work pattern (every other Friday off, paid).

Responsibilities of the role include:

• Building client relationships: Know everything about your clients, from their financial calendar to internal org structure, and personal details like birthdays and anniversaries.
• Understanding what success looks like for your clients and translating that effectively to your SEO strategist to deliver results that aid retention and upselling.
• Leading our delivery teams: Coordinate all delivery teams to meet client needs, ensuring client satisfaction and retention, galvanizing teams to deliver according to expectations.
• Managing commercials: Keep track of renewal dates, create campaigns, performance reports, and growth projections to encourage renewals and upsells.
• Project management: Prioritize workloads based on client value, manage expectations, and ensure projects stay within scope.
• Leading direct reports: Lead client executives, support their work, and foster a positive, balanced team environment with professional development plans.

Company structure: Our client/account managers collaborate with project managers and SEO strategists within dedicated pods, each managing up to 10 clients.

Requirements

Skills required for the role include:

• Great commercial acumen with a proven track record of growing accounts.
• At least 3 years of experience as a client/account manager in a digital marketing or SEO agency.
• Experience with project management tools (preferably Asana).
• SEO or digital marketing experience.
• Experience managing a team.
• Excellent communication and leadership skills.
• Calm under pressure and able to juggle multiple clients and deadlines.

Benefits

• Holiday benefits including a 9-day fortnight, bank holidays off, and agency shutdown during Christmas and New Year.
• Wellness & Lifestyle perks such as mental health support, counselling, discounts, and cycle-to-work schemes.
• Career & Development opportunities including professional development planning, a yearly budget, and parental leave enhancements.
• Flexible working options with flexitime and office access as needed.